Hardwicke House Practice Group - Hardwicke Surgery
Feedback Rating
Based on 258 reviews
Reviews (258)
Very nice
August 25, 2019
Very nice receptionists.
Not always easy to get through
August 25, 2019
Not always easy to get through on the phone
Very efficient
August 25, 2019
Always very efficient. I am deaf and the staff are very helpful with this.
Wonderful
August 25, 2019
Recently moved, find service to be wonderful.
Difficult to get appointment
August 25, 2019
Trying to get an appointment is quite difficult and getting the consistency of the same GP is not easy. I do feel I was misdiagnosed once.
Prefer continuity with doctors
March 18, 2019
No issues getting appointments,having the different locations for appointments helps. I do prefer to see the same gp as I dislike seeing different doctors all the time especially locums as it impacts on the quality of care provided.
Difficult to get an appointment
February 25, 2019
It is very difficult to get an appointment, I did manage to get one a couple of days in advance recently but my husband has had to wait until next week. Parking at the surgery is very difficult and there is only a limited amount of disabled parking. The staff though are efficient and try.
Easier if visit the surgery
December 20, 2018
Difficult to get through on the phone to get an appointment. You are told that there are no appointments available so I tend to go to the surgery to book as you are assured an appointment. We do get to see the same doctor most of the time which is good and helps to encourage good communication as they know you so well.
Great to have appointments locally
December 19, 2018
Generally if you're from the village you will get in to the Bures surgery for an appointment when you need one, if you call first thing. There's only one GP on but its good that you can have an appointment in the village.
Very busy surgery
December 19, 2018
When you call you are asked to call back the next day or even the next, if you don't get one the next day. You can only book urgent appointments 'on the day' which is difficult considering how busy they are. When you can get in they are normally very good, I do feel that one of the doctors doesn't listen very well though.
