Hardwicke House Practice Group - Hardwicke Surgery
Feedback Rating
Based on 258 reviews
Reviews (258)
Staff are great
November 24, 2021
Booking for my flu vaccination was simple and all done through the surgery. Staff are great when you speak to them and having the dispensary at the surgery makes it so much easier.
Pretty good access
November 24, 2021
I don't tend to need to use the surgery much but when I do there's pretty good access. The phone lines are possibly the weakest point as it can take time to get through to reception but staff provide good information and support. I feel that the proposed new building and site is essential and well over due.
Very helpful staff
November 24, 2021
Never had any issues, normally I call for an appointment and haven't had to wait too long either. Staff are very helpful and the clinical staff are good at explaining things.
Appointments available when needed
November 24, 2021
I find that we can get appointments when we need them and there are no real issues at the surgery. Staff are also really nice when you see them.
Great Dr's and nurses
November 19, 2021
I've found it easy to get through to the surgery on the phone and they've done brilliantly well arranging appointments. Doctors and nurses are really great, they are so helpful and on the ball the whole time. Everyone there has been absolutely wonderful.
Works quite well
November 19, 2021
Generally works quite well but I have used the econsult system after calling the surgery and being told to do one. Unfortunately I was then told by the system that I should speak to my doctor . The system obviously thought I needed to be seen due to the answers I was giving and therefore wouldn't allow me to complete the submission. I then called the surgery but they were unable to help as there were no appointments available so I was advised to call back in the morning. In the end after calling to try and get an appointment it has taken 2 weeks to be seen face to face and get things sorted.
Not enough options to contact GP or surgery
October 14, 2021
Telephone lines impossible to access, especially on a Monday. Waited 25 mins until I could go in call queue (No. 18 in queue) trying two different surgeries constantly for those 25 mins and then another 12 mins for a receptionist to answer! on two separate days. All patients advised to call from 8am creating the issue. By the time I did get through on second day no appointments available and told to call back at 12 for duty doctor. No longer the option for online contact and emails sent requesting doctors help for further advice refused as not policy!
Unable to book appointment for a child
September 6, 2021
I contacted the surgery at 9:30am and after waiting 10 minutes on the phone I was advised that I would have to phone back the following day at 8am to book an appointment for my son, as there were no appointments available for today.
Appointment system working well
August 20, 2021
It can take a long time to get through on the phone and you can get down to 2 in the queue and then get cut off by the system which has happened a few times. The system to get appointments, I feel is working better than before and you can get on the day appointments. The staff are very nice, helpful receptionists and the doctors and nurses have time for you and you don't feel rushed.
Brilliant
August 20, 2021
I've been looked after very well, they have been so proactive with my care. During covid it has been a bit different but once you are through to the surgery the staff are very good.
