Hardwicke House Practice Group - Hardwicke Surgery
Feedback Rating
Based on 258 reviews
Reviews (258)
Harsh attitude
March 2, 2022
I have had to fight for diagnosis and treatment for my condition and I would like them to investigate it further because of my age. I find that the front desk have a harsh attitude and could be more courteous.
Hard to get through on phone
March 2, 2022
It is hard to get through on the phone to get an appointment, it took me about half an hour to get through. Once you are here the staff are helpful.
Takes too long to get through
March 2, 2022
It took me an hour this morning to get through on the phone it causes me to be very stressed.
They can usually fit me in
March 2, 2022
The surgery phoned me on this occasion for my appointment. I find they can usually fit me in when I need to see someone. The staff attitude is good.
No baby changing facilities
March 2, 2022
Making an appointment on the whole is ok I have never tried to use the online way of booking yet. I would just say that I have a small child and there are no changing facilities available here, that would be helpful to me. Parking is not good at this surgery but guess they cant do much about that.
They always have time for us
March 2, 2022
Response time is fantastic. They always have time for us. I never feel rushed and they explain things well and give recommendations. I dont have any problems getting an appointment waiting only about 10 mins on the phone. I cannot fault them and they are great with my young son.
Great service by GPs and staff
January 17, 2022
No problem with getting appointment. GPs listen
Very happy
November 24, 2021
Econsult for me works really well and I've been contacted within the time frames stated, which has resulted in appropriate care and treatment. I did recently try to get through to the dispensary but the phone for some reason kept going back to reception so that was a bit difficult but may be there was a fault or they were busy. The staff are very patient and helpful.
Econsult works
November 24, 2021
It's good at the surgery. I tend to use econsult to contact the surgery and get call backs when needed or I've been offered an appointment if its been needed. Staff are excellent and they've always been lovely on the phone.
Works well
November 24, 2021
I generally find that the surgery works very well for me, I suppose that they could be a bit quicker to see people at times.
