Hardwicke House Practice Group - Hardwicke Surgery
Feedback Rating
Based on 258 reviews
Reviews (258)
Staff very good
December 5, 2022
Would prefer to be able to book appointments slightly further ahead. I called yesterday and spoke to a GP who then arranged for me to see a specific GP today. The staff, doctors and nurses are very good but the phones are busy and you do have to wait a fair amount of time.
Pretty good
December 5, 2022
No issues getting appointments when you do get through to the surgery. I'm going with the flow with the doctor I see and I've found pre arranged appointments easy to get. The GPs I've met have all been good and I've been very pleased with them. There are longer waits on the phone now and I stopped using econsult as I was under the belief that it was an external system I was using and not my surgery so I cancelled the submission I started.
Happy with surgery
December 5, 2022
The phones are busy but once through appointments are available and I've been given an appointment with a doctor after talking to them this morning. I'm happy with the surgery and the way they go through things and I try to only visit when I really need to. I've not had any recent difficulties getting appointments.
Staff brilliant
December 5, 2022
Staff here are brilliant but it is difficult to get appointments and getting through on the phone which is the biggest problem as you have to keep calling back as you can't even join the queue. Today I got an emergency appointment easily with a doctor but in the past it's not been easy. I have had great ongoing support from a number of individual doctors, with regular call backs each week for a month though.
Nurses are great
December 5, 2022
I've been on the phone up to 40 minutes waiting to get through and talk to reception. I understand that staff are stressed but they can come across as a little sharp at times. I know they have to ask why I need an appointment but the way in which it is asked is almost a barrier. By just saying I'm sorry but I need to ask ..... is much softer and feels very different to, why do you need an appointment? I do find it hard to hear the patients being called via the intercom especially if you sit in the smaller area by the internal door. The nurses here are great, I really rate them.
Doing well
December 5, 2022
The surgery are doing very well under the circumstances and I've always been able to get appointments when needed so I'm happy with the surgery.
Feels a bit stressed
December 5, 2022
The surgery does feel a bit stressed and under staffed but more recently I have been able to get on the day appointments more easily. I have had to wait 3 weeks for a blood pressure check but I'm not sure if that is normal or not. The staff are friendly but it does feel busy.
Happy with staff
December 5, 2022
Have had no problems getting to see a doctor for mainly pre booked appointments. I try to see the same GP if at all possible, however, they are all good and I'm really happy with all the staff. There have been medication delays where I've got down to my last few tablets before being able to pick them up. The pharmacy blames the surgery and they blame the pharmacy. The phones lines are busy and it can take time to get through and to speak to someone but you do get through in the end.
Happy with the surgery
September 14, 2022
I'm happy with the surgery as I've been able to get the appointments I need and have found the process to get either a face to face or a triage call works well and the staff are good.
Econsult has its place
August 8, 2022
For certain issues econsult has it's place but at times it is more appropriate to call the surgery. Generally I'm happy with the surgery and being able to get help when it is needed. At times reception can lack a little empathy and it does feel that they can't wait to get you off the phone, it can vary a little at the different surgery sites.
