Hardwicke House Practice Group - Hardwicke Surgery
Feedback Rating
Based on 258 reviews
Reviews (258)
Appointment given quickly
July 19, 2023
Took a while to get through this morning but I was given an appointment with a GP quickly. Care has so far been good, I don't tend to see my GP but the ones I have seen have been very good.
Have to wait by the phone
July 19, 2023
The call backs by docotrs mean I have to be by the phone until they call. It's also more difficult because I have hearing loss and find being on the phone and discussing things more difficult. It would be helpful if they could give a time for the call backs.
Very good
February 28, 2023
I can only say how good they have been at this surgery to both myself and my husband. My husband had bowel cancer and the GP sent him to Addenbrokes for further treatment.
Hard to get through on phone
February 28, 2023
I find that they are very efficient here but I just find it so difficult to get through on the phone you have to wait for such a long time.
I spoke to a Doctor on the telephone.
January 12, 2023
I was welcomed from a polite receptionist on the phone in which I asked for a call back from the Doctor. I was called back shortly after by a Doctor who was polite and courteous on the phone and really listened to me. I had an overall great experience from this doctor and will be asking to be treated by her going forward.
Unable to book an appointment
December 13, 2022
I tried ringing the surgery at 8 am, but by then the surgery telephones would not even let you queue. Kept calling back to eventually hear an automated voice saying I was number 60 in the queue! I tried to book using the online form but this does not appear to be available on the Hardwicke site. I guess I will just have to join in again tomorrow morning. I am reasonably confident, but all I can think is what about the more vulnerable people who use the service?
Issues with prescription
December 9, 2022
I requested my prescription through the practice website which is excellent and convenient however when I went to collect it from Tesco (nominated pharmacy confirmed via email) it wasn’t there, I was informed there had been some staffing issues so tried again the next day where it was found that my prescription had been sent to Superdrug instead, leaving me without medication for 2 days, I can survive without mine for two days but someone else might not be able to, this is unacceptable!
Issues with prescription
December 9, 2022
I requested my prescription through the practice website which is excellent and convenient however when I went to collect it from Tesco (nominated pharmacy confirmed via email) it wasn’t there, I was informed there had been some staffing issues so tried again the next day where it was found that my prescription had been sent to Superdrug instead, leaving me without medication for 2 days, I can survive without mine for two days but someone else might not be able to, this is unacceptable!
Wonderful doctor
December 8, 2022
Feel very supported by my GP especially around my anxiety. I speak regularly every three weeks and then see them once a month. Appointments are flexible and they try to arrange them when other things are happening for me which is great.
Phones very busy
December 8, 2022
Gettiing through on the phone can take 45 mins and there are then very limited appointments available. It's just got much harder to get an appointment now than it was.
