Hardwicke House Practice Group - Hardwicke Surgery
Feedback Rating
Based on 258 reviews
Reviews (258)
Parking is an issue
August 8, 2022
It's been difficult to see a specific GP, there are either no appointments available or long waits for them. I prefer to see a doctor but have spoken to them on the phone and this has sorted most issues out. I'm having a blood pressure check today and that has been quick and easy to get.
Quite quick to get through
August 8, 2022
I've had no problems. When I've called its generally been quite quick to get through. I mainly try to see the same doctor if I can because I feel that I do get better care that way. Generally its a pretty good surgery.
Phone wasn't bad when I called
August 8, 2022
When I called to book the appointment the phone line wasn't bad and I managed to get an appointment with a doctor for later in the week after the surgery sent me a letter. The care provided by staff is good.
We are lucky
August 8, 2022
Generally we are very lucky with the surgery as we can get in when needed. E consult is handy to have for appointments but depending on the situation it can be easier to call the surgery, however, the phones and calling the surgery at 8am is the only real issue due to the time it can take.
Real issues with medication
August 8, 2022
It appears there is no auditing of the pharmacy process. I've been given completely the wrong medication on four occasions. You never get any explanation for why the issues are occurring they just say it's been redone. Apart from the cost of the medication that has been wrongly prescribed and then returned its frustrating that there doesn't appear a way for them to find out what is happening and how to prevent it.
Works well
August 8, 2022
I started calling at 8am this morning but was cut off a few times before I joined the queue. I got through in the end and was given an appointment so it has all worked well today. The staff are lovely too.
Staff are lovely
August 8, 2022
Absolutely no problems getting appointments by phone and the staff are lovely. I have an appointment with a GP not mine but I'm happy with that as they are all great.
Busy phones
August 8, 2022
Generally it's good to get appointments, the queue on the phone can be quite long but you do get through in the end and appointments are available. I tend to call the surgery and it works well apart from the wait on the line. It will be beneficial to have the new surgery site, if it goes ahead.
Given options
August 8, 2022
It's very good, I phone for appointments and never have an issue getting them. I'm given options for appointment on the day and can request a specific doctor but it can take a bit longer to see them. The doctors are very good and provide great support. It would be great if disabled parking could be available at the surgery.
Econsult works well
August 8, 2022
I find using econsult great, it's much easier to use and a great alternative to calling the surgery, having said that it wasn't working this morning. I'm happy to see any of the clinicians as the care you get when here can't be faulted, the only issue is if you have to call the surgery as the phones are very busy.
