Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)
Feedback Rating
Based on 1761 reviews
Reviews (1761)
Good
Somersham ward
July 13, 2017
The quality of the nursing staff from juniors to consultants is very good. They really care about the patient and the human approach is very important to me. Involving family is incredibly important to help understand what is happening and being involved.
After raising this with staff they have taken notice and now involve family more.
They are especially attentive and kind and supportive of me
After raising this with staff they have taken notice and now involve family more.
They are especially attentive and kind and supportive of me
Call bell can go unanswered for some time
July 13, 2017
They are all doing their best but when they are all busy especially at night the call bell can go unanswered for some time.
Communication is a bit of an issue. Consider language use when explaining complex medical information as it can be difficult to understand.
Communication is a bit of an issue. Consider language use when explaining complex medical information as it can be difficult to understand.
Staff are very busy and this means that they can do the basics but not much more
July 13, 2017
Staff are very busy and this means that they can do the basics but not much more. To get help for a wash is difficult at times. There doesn't seem to be a particular issue. They are all very good but there are small things that could be improved.
Cleanliness not too bad but urine samples can be left
Somersham ward
July 13, 2017
Cleanliness not too bad but urine samples can be left in the toilets which isn't very nice.
Previously I have experienced problems with medication being wrong. Call bells do go off at times and are unanswered.
Previously I have experienced problems with medication being wrong. Call bells do go off at times and are unanswered.
Care and support from staff is good
Somersham ward
July 13, 2017
Care and support from staff is good. The bed isn't very comfortable and controls are confusing: you end up going up instead of down.
The toast really isn't good, cold and hard by the time I get it.
The toast really isn't good, cold and hard by the time I get it.
The care and support provided to my family member has been very good
Somersham ward
July 13, 2017
The care and support provided to my family member has been very good. Communication was a bit of an issue and we felt out of the loop but after raising this with staff it is much better now.
Night staff are particularly brilliant.
Somersham ward
July 13, 2017
Night staff are particularly brilliant. They are friendly and approachable. I was found 2 more pillows. The staff make all the difference even when it's embarrassing. Get all the help, support and care that I need.
Toast is terrible and food isn't very warm by the time you eat it.
I've been told that there will be a community chemotherapy unit that I will be able to attend at Stowhealth which is great.
Toast is terrible and food isn't very warm by the time you eat it.
I've been told that there will be a community chemotherapy unit that I will be able to attend at Stowhealth which is great.
I can't fault the care on this ward
Somersham ward
July 13, 2017
I can't fault the care on this ward. They are absolutely lovely and they always remember me. If only the toast could be done on the ward; by the time it reaches here it's cold and hard. The food isn't bad and there is a fair amount of choice.
The visiting hours work well and it's nice to have the quiet time
The visiting hours work well and it's nice to have the quiet time
good
Ophthalmology
July 13, 2017
Extremely long wait to be seen. Staff were very good; once you are in the system it's great. Crowded but they do the best they can in the circumstance
Good
Nephrology
July 13, 2017
Doctors and nurses excellent. Appointment procedure poor. Urgent referral by my GP in February 2017. First appointment was in late June 2017, despite several weekly reminders/contact by surgery staff to appointment section.
