Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Excellent, caring & efficient

Rehabilitation

September 21, 2017

A wonderful department; caring, efficient staff explain everything well. Really can't fault them

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your kind words of praise, many thanks

Excellent care and staff

September 21, 2017

So truly amazing. Mum was going in for an operation and they delayed the start so her grandchildren could have time to wish her luck. The care and compassion from all the staff we came in contact with was great and over and above what you would expect.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback on the Healthwatch website. It is great to hear when the service and care that a patient experiences exceeds their expectations. I hope you Mum is making a good recovery and enjoying the attention and pampering from her Grandchildren. Many thanks

Excellent care and staff

Ophthalmology

September 21, 2017

A wonderful service. Care and treatment over the years for Mum was great. When one staff member found out Mum had been admitted she even came to see her on the ward

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your kind words.

Outstanding care. Parking could be better

September 21, 2017

Outstanding care and treatment provided. Really can't fault the care provided since April. The parking is an issue, but I ask for early appointments and that helps

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I am pleased to hear that your care and treatment has been outstanding. We are aware of the issues surrounding the availability of car parking spaces. With the purchase of bridge school this has enabled us to increase the number of spaces available. The work is unfortunately still taking place and the extra spaces are due to open in the new year. Many thanks

Excellent

September 21, 2017

Very good for my recent admission with a kidney stone.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments. Many thanks

Very poor. Little privacy and poor communication

September 21, 2017

When I visited Capel Ward it was closed for a variety of reasons, depending on which member of staff you enquired with. All assessments were being held in the small 12' x 12' waiting room with no privacy for patients. I was attending for a dressing change and sonar scan. This took from. 10.00 - 19.50 during which time I was fobbed off off numerous times as to when I would be seen. Never again

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your comments regarding your experience in Capel ward. We a re currently in the process of refurbishing wards and this has unfortunately had a temporary impact on where assessments are being conducted. I will pass your comments onto the ward staff regarding the room and the amount of time you had to wait and for your procedures to take place and the lack of information. Many thanks

Life-savers......

Cancer services

September 16, 2017

Many experiences from cancer treatment and heart problems to audiology. Just go there if you have problems. Their only problem is administration; it does need some revising.

Lawrence Harris

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

It is great to hear that you have had a good experience of using the services provided by Ipswich Hospital. With regard to the administration we are constantly looking at ways in which we can make the administration process smoother and easier for patients. We are keen to get "real" experience of this from patients and would welcome further feedback from yourself, if you are happy to discuss please give me a call on 01473 702101. Many thanks Steve Bruce - Patient Experience Team

Poor. Staff would not listen to me and my baby became ill.

Maternity

September 14, 2017

Breast feeding. I was not supported well in trying to feed my child. I went home and knew he wasn't feeding well but I was ignored. 3 days later I went back to hospital and he was on a drip for dehydration. I felt so bad a mother but I kept asking for help and got none. I said he was dehydrated and had dry lips but the midwife who came to see him said he wasn't as his fontanelle was ok. However, as he had lost too much weight we did end up in hospital anyway. The point is he was dehydrated. Did not feel listened to. As a first time mother they make you think that they know better than you as you have no previous hands on experience.
Midwives need to respect what you are saying and at least consider it, not just brush it aside

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I am sorry that your experience of maternity services at Ipswich Hospital did not meet your expectations. I will pass your comments onto the ward. If you would like to our PALS team to investigate further please give them a call on 01473 704781. Many thanks

Fair but problems with allowing my support to stay with me

September 14, 2017

I was under major stress with my child being unwell. The father and I had split up and so my mum was my support..I was extremely unwell with anaemia at the time and so needed my mum to stay with me on the ward. They did not allow it but they would have allowed the father to stay, so I don't see what difference that makes. After threatening to leave with my mother, they had to allow her to stay.
It was very stressful, but I needed the support so that I could be a good support for my chil

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback, I am sorry on this occasion that your Mum was not able to stay on the ward. I would like to look into this further, could you give me a call on 01473 702101 at your convenience. Many thanks

Eye Clinic - quick appointment and explained treatment

Ophthalmology

September 8, 2017

Referred by community service to the Hospital's Eye Clinic, they gave me an appointment quickly and explained what they planned to do to help.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, I will pass these onto the Eye clinic. Many thanks

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)