Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Excellent

Maternity

November 6, 2017

Excellent

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your excellent comment.

Good. Friendly staff but difficult getting hydrotherapy due to transport issues

Physiotherapy

November 6, 2017

Friendly. Unable to have hydrotherapy due to times not fitting with public transport. Taxi cost £50 for return to Ipswich Hospital from Holton St. Mary

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments, I have passed your comments onto the Hydrotherapy team who have responded: "We run sessions 4 times a week at the following times: Monday 9.00 – 12.00, Tuesday 9.30 – 12.00, Tuesday 1.00 – 4.00, Wednesday 1.00 – 4.00. We offer quite a good choice of times and we do try to tailor the appointment time to the patient’s needs in terms of being able to attend the appointment due to transport, work or other issues." If you let the staff know of your transport difficulties I am sure that they will attempt to book you onto a suitable session. Many thanks

Fair but dementia awareness lacking

Saxmundham Ward

November 6, 2017

Did seem to fully understand how badly dementia can affect someone It took a week for the forgetmenot symbol on her board. Had to continually ask for updates. Physio after surgery did not focus on skills needed to go home.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for letting us know about the lack of dementia awareness, We would like to look into this and the actions of the physios further but would need further information, can you give me a call at your convenience on 01473 702101. Many thanks Steve Bruce - Patient Experience Team

Fair. Treatment and staff can vary

November 6, 2017

Was seen quickly this time. Staff were good at explaining. Have visited many times and the care can really vary especially when busy in the department which changes the way the staff are with you.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your comments about your experience at Ipswich Hospital. I am sorry that you have not received a consistent level of care and would like to look into this further. Can you give me a call at your convenience so I can gather some more information. Many thanks Steve Bruce - 01473 702101

Excellent - friendly and caring

Accident and emergency services

November 6, 2017

Friendly, caring

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your comments. Thank you

Very happy with the care

November 6, 2017

Straight to the ward by ambulance. Very happy with the care provided by staff

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback.

A&E was excellent.

Accident and emergency services

November 6, 2017

A & E was superb; made son feel at ease. Explained everything.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I have passed your kind words onto the team in A & E. Many thanks

Fair but too long wait for discharge

November 6, 2017

6 years ago I decided to discharge myself overnight because they had said I would be discharged during the afternoon but by 1 am a doctor still wasn't avaliable to officially discharge me

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your comments.

Good system, staff are brilliant. Restaurant costly

Urology

November 6, 2017

Very good, the system works well. Brilliant staff explain everything well and are friendly. Cost in the restaurant is high . The only one in the outpatient clinic is expensive. The waits can be quite long in the department; this morning it's been a 50 minute wait. I really like having the TV on in the waiting area especially considering the waits

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your comments regarding your experiences at Ipswich Hospital. I will make sure all the departments concerned are aware of your comments. Sorry if your appointment was delayed, we do try to keep to time but sometimes unexpected issues arise that can delay appointments. We are starting to use the TV screens to display any relevant information including waiting times if they occur. Many thanks

Excellent. Staff are lovely.

November 6, 2017

The department works really well. Staff explain everything well so that I know what will be happening next. Time between appointments is good. It might be a good idea to put advice on the leaflet that if you are having a flu jab you can't have an injection/treatment. The staff are lovely. Was seen within 10 minutes today, which is normal

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your taking the time to leave your comments. I have passed your comments onto the Outpatients team.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)