Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Felt taken care of.

Accident and emergency services

November 20, 2017

5 weeks ago I fell and broke my arm so we went to A&E. Within minutes of checking in I was seen by triage and was given painkillers. I was admitted for an operation and went home 3 days later. They were remarkable. I couldn't wish for anything better. Kept well informed at all times and discharge went smoothly.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback and your kind words regarding your treatment for a broken arm. I will pass your comments onto the departments and wards concerned and I hope you are continuing to make a good recovery. Many thanks

Extra communication would be helpful.

November 20, 2017

Was meant to be third on list for a day operation but when I asked at 2 pm they weren't sure when I'd go down. Was told to get changed but was left waiting a further hour. Just being kept informed would've been nicer. In the end I was operated on so late in the day I had to stay overnight. In the morning it all felt very rushed and they wanted to discharge me. I can understand emergencies come and delays occur but keeping patients informed would be better.
Staff are all very kind.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your feedback on your recent experience at Ipswich Hospital. I am sorry that in this instance the communication was lacking and discharge seemed rushed. We try to keep patients informed of any delays but sometimes we fall short of our and the patients expectations. Many thanks

Quality care during and after discharge.

Cardiology

November 20, 2017

10/10 for the treatment I've had. After discharge went well and the rehab services have made me feel that they really care. They listen to a very holistic approach which is very enjoyable.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words about you’re the care and discharge at Ipswich Hospital. I hope you are continuing to make a swift recovery. Many thanks

Brilliant experience

Outpatients

November 20, 2017

Surgery was on time. Staff were helpful and friendly. Unit was spotless. Carpal tunnel operation was successful. Ten out of ten.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments, I will pass them onto the teams in the theatres and the day surgery wards. Thank you

Spectacular service from start to finish.

Kirton and Kyson wards

November 20, 2017

Overwhelmed by the kindness and competence of all staff. Much appreciated my side ward for the first week. Then enjoyed a few days in the general ward - in particular the nurse who did a a little dance for us before going off duty! It cheered us all up. Still alive thanks to the cocktail of drugs the consultant provided.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to let us know about your experience at Ipswich Hospital. I hope you are continuing to make a swift recovery. Thank you

Regular visits to Cardiology

Cardiology

November 16, 2017

Well supported with long term condition. Current provision of Heart Failure Nurse ensures I am given personalised care and access to all services which can help me stay well rather than just react to dips in my condition.

Mrs Tracy Hickey

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, I will make sure that they are passed on to the Cardiology department. Many thanks

Could not fault the service I received

Ear Nose and Throat

November 10, 2017

(Hearing Aid Department)
Overall a very supportive appointment. The lady I saw was very young but very thorough, I could not fault the service I was given

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments with Healthwatch, I will pass your kind words onto the Hearing Aid Team. Many thanks

Staff care varies and food is very poor

Surgical

November 10, 2017

The presentation and quality of the food at the Ipswich Hospital is very poor. the nursing care by qualified staff is excellent, student nurses not quite as good.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments regarding the nursing care and the food. I have passed your comments regarding the food to our Facilities team for their attention. I have also informed the training team about your experience of student nurses, we would like to find out more about both comments so we can look into this further. Could you give me a call at your convenience on 01473 702101. Many thanks Steve Bruce - Patient Experience Team

Outstanding all round

Accident and emergency services

November 10, 2017

I needed to get to A&E, and so did so by car. The system worked really very well for me.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I will make sure the team in A&E see your kind comments. Many thanks

Excellent. Staff great and Consultant wonderful.

Urology

November 6, 2017

Consultant went over and above. Due to emergencies the surgery was delayed during the day but the surgeon agreed to operate during the evening and was still there when I was waiting for a bed in recovery. Really can't fault any of the staff; they were wonderful

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for telling us about your experience of the care you received at Ipswich Hospital, it is great to hear when the staff go above and beyond and this has such a positive impact for the patient. Many thanks

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)