Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

rearranged my appointment as late arriving

December 12, 2017

I was referred by my GP which took 3 weeks which was good. Everything has been well explained well so far. Due to the bad roads today I was late arriving but they have rearranged my appointment for me for later this morning.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, we try to accommodate patients as best we can and it is good to hear that your appointment was easily rescheduled for you.

Very good treatment

Maternity

December 12, 2017

My wife had very good treatment and care at the hospital for two miscarriages. Really can't fault them at all.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind comments, I will pass them onto the team who will be thrilled to see how they made positive impact on the experience and care that you received at Ipswich Hospital.

Waiting 3hr for meds from pharmacy

Cancer services

December 11, 2017

Partner discharged around 2pm from ward. It is now 5pm and we are still waiting for meds to come from pharmacy. This happens every time partner is admitted.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I am sorry that your discharge was delayed while you waited for medication to arrive from the pharmacy. We understand that this can cause unnecessary stress and try our upmost to keep any delays to a minimum. Many thanks

Good support, care and communication

December 10, 2017

Generally all the support and care has been very good with things explained well too.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your kind words.

Very good hospital & community midwives

Maternity

December 10, 2017

Midwife services both in hospital and in the community worked well. Have Consultant led care so I get all the information needed and care.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your comments, I will make sure they are passed onto the Maternity teams who will be thrilled. Many thanks

Excellent pre-operation support

Occupational therapy services

December 10, 2017

The nurses from the hospital came out to visit me before my hip operation to show me how to use equipment for after my operation

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words. I hope that you operation has been as successful as the visit from the nurses. Many thanks

More realistic classes.

Maternity

December 8, 2017

These classes need to be more realistic give example that its like driving a car. Not easy to start with but practice and finding right position - just becomes second nature.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments

Lovely service and staff

Maternity

December 8, 2017

The service I have for scans and when I had a 'Sweep' was good. Staff were so kind as it was a difficult time.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback. I will make sure that the teams concerned see your kind words. Many thanks

Excellent Staff!

Maternity

December 8, 2017

Staff were just amazing. I ended up with a C Section. Health visitor and midwife not brilliant with helping around 'mastitis' diagnosis. Took ages to diagnose. I got through it by expressing milk. Do feel classes could give more info before you have baby. Need more 'reality' information in the classes.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments, we value all feed back and we use this to improve patient experience where we can. I have passed this onto the Maternity team for their attention.

Swift appointments!

Neurology

November 20, 2017

Appointments come through quickly. Very helpful nurses and consultant who explain information clearly. Taking a ticket at reception works well. The clinic has quite a long wait for a referral.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your feedback.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)