Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Excellent care

Chest clinic

March 9, 2018

They looked after me really well over the years.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments.

Fabulous team

Antenatal

March 9, 2018

FAB TEAM AT ANTENATAL CLINIC. Areas could be cleaner.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments, I will pass your comments onto the antenatal team and the cleaning department. Many thanks

Useful lecture

Pain management

February 28, 2018

The pain lecture held recently was very good and was very useful to be told about it by the physio. Been seen for arthritis for years and all treatment has been very good as has the pain management.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words about the pain lecture that you attended and how useful it was. I will pass your comments onto all the teams concerned. Many thanks

Stroke ward great

Stroke services

February 28, 2018

Brilliant care. I was on the stroke ward for 5 weeks and they were all great. The only thing was that I couldn't go home when needed as care couldn't be found. Once I was at home it took time for the physio to be set up.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments regarding your care and on going treatment. It is great to hear that the care you received on the ward was great. I am sorry that the correct care package couldn’t be found and that it took a while to get this up and running. I hope that is working for you now and you are continuing to make a good recovery. I will pass your kind words onto the ward team. Many thanks

Little information on where to go, care is ok

February 22, 2018

I was told to go to Colchester for a speedy scan but the information sent out has very little about getting there. It would be helpful to have information about this as it is very expensive. Generally been happy with the care at Ipswich hospital.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I will make sure that they are seen by the appropriate team who will take your comments on board. Many thanks

Experienced Urology, audiology and cardiology

Cancer services

February 18, 2018

All good. I have had long term treatment in Urology (in and out patient), cardiology (in), and audiology. The staff were all excellent. Parking can be difficult (!) but medical treatment excellent.

Lawrence Harris

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your comments and kind words, I will pass these onto the appropriate departments, and they will be thrilled to read them. Many thanks

A&E very good

February 13, 2018

Had a very good experience, was taken in to A&E then stayed four days on critical care unit and on to a ward for more time. Care was great, nurses were very good with all the family and the only thing was that not all doctors were able to provide information when needed, sometimes it felt you were being told what they thought you wanted to hear not the truth.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments. I have passed them onto the teams in A&E and critical care who will be thrilled to see how they had such a positive impact on your care and overall experience.

Neurology excellent

Neurology

February 13, 2018

Found the support and care provided by the neurology department to be excellent, never had a problem. I'm seen every six months for a check up and this time I was called to see if I would like a cancellation appointment, so I will visit next week.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words around your experience at Ipswich Hospital. I will make sure that your comments are passed on to the neurology team. Many thanks

knowledge of nursing staff shocking

Gynaecology

February 12, 2018

Nurses have no understanding of physiology especially dehydration and as such totally uninformed and not bothered about patient care. Working at the least efficient level, constantly delaying things and checking Obs in an almost automaton way. Nursing should not be a tick box exercise, every patient is an individual

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, we would like to look into this further but need some more information. Could you please give me a call at your convenience on 01473 702101. Many thanks Steve Bruce - Patient Experience Team

The care on Martlesham Ward is wonderful.

Orthopaedics

February 5, 2018

I had a total knee replacement in November. The knee operation was very successful but I had a chest infection and also needed a blood transfusion. The care I received was the best. I have IBS and the wonderful Housekeeper made sure I had the right meals and was very kind. My stay on the ward should have been 3 days but I ended up having to be there for 8 days and everyone was really helpful especially when I felt very poorly.

Susan Doe

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your kind words which I will pass onto the ward, who will be thrilled to see how they made such a positive impact on your care. I hope you are continuing to make a good recovery. Many thanks

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)