Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Reviews (1761)

Great Chemo team

Cancer services
March 12, 2019
The chemo team have been great. The advice and support has been very good so far and I've been very impressed. Parking has been wonderfully easy due to the parking passes and allocated spaces and makes such a huge difference particularly when attending regularly.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind words, I will make sure they are passed onto the Oncology team who will be thrilled to read how they made such a positive impact. Many thanks


Provider responded

Make me feel at ease

Oncology
March 8, 2019
Been under this service for a couple of years and I cannot fault them. They make me feel at ease. We have connected through my love of 'Winnie the pooh' and we have a laugh making up stories. The nurses let me give them character nicknames. Due to my stress/anxiety and nature of my illness on top of this, this team go above and beyond to help me be where I am being treated and feeling looked after. Cannot thank them enough.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, it is great that you have built relationships with the team concerned with your care and treatment and that this has had a positive impact on your overall experience, many thanks


Provider responded

Stressful as never see same person

Outpatients
March 8, 2019
I get stressed with this clinic as I never see same person twice. I get uneasy about it and do not seem to be getting anywhere with the treatment. I am told one thing by one person and find out it has changed when I speak to another person.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I am sorry that your treatment has not been consistent and that this causes you undue stress. If you would like to discuss further please give out PALS team a call on 01473 704781. Many thanks


Provider responded

In for 3 days

Maternity
March 8, 2019
Excellent care. In for 3 days. We were told explicitly that partners cannot stay overnight. It would have been helpful if we could as I was unwell and baby had a few issues. So support was needed
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your feedback, I will make sure that it is seen by the maternity team and I am sorry if this caused you and your partner any inconvenience. Many thanks


Provider responded

Very Busy

Outpatients
March 6, 2019
When visiting the 'Fracture Clinic' - Quite a wait even though you have an appointment. It is very busy.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I am sorry that you have had to wait for your appointment in the fracture clinic and I am sorry if this has caused you any inconvenience, I will make sure your comments are passed onto the appropriate team. Many thanks


Provider responded

Always know what is going on

Cardiology
March 6, 2019
Have had regular visits and they have looked after me well. They always know what is going on, whoever I see, which is reassuring.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, the reassurance and care you received has been consistent and it is great to see how this has had such a positive impact on your care and experience.


Provider responded

No communication between departments

Neurology
February 28, 2019
Over 7 years due to chronic health conditions I have, and still, see many dr's in different departments. They all tell me different things and no one will commit to diagnosis. I would score lower but my reason for middle score is that mostly the staff are lovely.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I am sorry that your treatment has not been consistent and that this causes you undue stress. If you would like to discuss further please give out PALS team a call on 01473 704781. Many thanks


Provider responded

Excellent experience

Maternity
February 27, 2019
I did have a very good experience as my birth was straight forward. No mention was made about over night stays. You should be told all the options so you can make an informed choice. If I had been given the option we may have taken them up on it, as we could and would have planned childcare for overnight for our other child.
Anonymous

Excellent care

Maternity
February 27, 2019
I was in for 3 days. We were told explicitly that partner cannot stay over night. It would have been helpful if he cold as I was unwell and the baby had a few support was needed.
Anonymous

They run very late

Eye Clinic
February 25, 2019
I regularly attend this clinic. My last visit I was there at 3 pm for appointment and did not get out until 6.30 pm. There was no where to sit for some time, and being elderly with limited mobility this adds to the distress of the situation.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks to your comments regarding the late running of your clinic, we would like to look into this further but need some more information, could you please give me a call on 01473 702101 at your convenience. Many thanks - Steve Bruce Patient Experience Team


Provider responded

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