Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Reviews (1761)

Great cancer services

Cancer services
December 19, 2018
The department was great. From soon after the mammogram everything went like clockwork, with treatment beginning quickly and efficiently. Staff were amazingly good, very friendly and create such a good atmosphere. Follow up treatment - it would be nice if the annual checks continued but they stop after a number of years.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, I will make sure they are seen by the cancer services team. Many thanks.


Provider responded

Seen quickly

December 19, 2018
I was told I needed an x-ray by my doctor so went to the the hospital and only had to wait a little while before I was called. The staff were all really polite and friendly and I was quickly on my way. They've told me I'll get the results in about a weeks time. All in all a very good experience.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, I have passed these onto the X-Ray team who will be thrilled to see how they impacted on your care and treatment. Many thanks.


Provider responded

A&E staff great

Accident and emergency services
December 19, 2018
Went to A&E by ambulance and the staff in the department were great. They acted very quickly and I was very quickly diagnosed with pneumonia. Once this was said I was taken up to the ward and stayed for 10 days. The care was great on the ward including all Health Care Assistant's and nursing staff. Medication was given well and regularly.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I will make sure they are passed onto the appropriate teams for their attention. Many thanks.


Provider responded

Referrals take time

Diabetic Medicine
December 19, 2018
Once you get in to the hospital it's very good but referral times are long at times. The diabetic centre is very good but I would prefer to be seen more often. It can be difficult to find a car parking space.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

I am sorry that getting your referral is taking longer than expected and I hope you receive it soon, if it is taking longer than expected our PALS team may be able to help. They are contactable on 01473 742683. I will pass your comments onto the diabetic centre (who will be thrilled to read them), and the car park team for their attention. Thank you.


Provider responded

Awaiting next op

Ophthalmology
December 14, 2018
They are really good at seeing me, but I am now waiting for the next pre-assessment to have my other cataract operation. The parking at the hospital is very difficult, even with my blue-badge. I now use the NEPT service instead of being taken in by my friend who can drive my car for me.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments, I hope that you receive your pre op appointment soon, if you are expecting it and it hasn’t come through give our PALS team a call on 01473 742683. We are aware of issues with parking at certain times of the day and we are looking at ways to relieve this pressure as much as possible. I will make sure you comments are passed onto the Ophthalmic and the car parking team. Many thanks.


Provider responded

Martlesham ward staff brilliant

December 10, 2018
The nursing staff on the ward were brilliant and care overall was very good. Pain was well controlled with medication and the food was very good, with a good selection available.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, I have passed them onto the ward team who will be thrilled to read how they had such a positive impact on your care. Many thanks.


Provider responded

Treatment good

December 10, 2018
Treatment has been good but receive very short notice requests to come in for appointments, sometimes the letters don't arrive before the appointments and I don't really know why I'm having the appointments and what will be done. My operation will be done at Colchester which is a concern for people wanting to visit. I feel that I've walked in to something but I'm not really sure what is happening at the moment. It was only when I turned up today that I found out I was having a head scan.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your comments, I am sorry of your letters are not always arriving in a timely manner for your appointment. We are constantly looking always to improve this service and your comments will be taken on board. If you have any questions regarding your care or treatment, please ask for clarification from any of the team that are treating you. If you are not sure who to speak to please, give me a call on 01473 702101 and I will help where possible. Many thanks. Steve Bruce - Patient Experience Team.


Provider responded

Good explanations

Imaging
December 10, 2018
The service is clean and efficient. It was easy enough to get the appointment booked and staff have introduced themselves each time I've seen someone new. Its all been very good today, running to time and I've received good explanations from staff about what to expect.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words regarding the letters, staff and care that you have received from Ipswich Hospital. Many thanks.


Provider responded

Good explanations

Imaging
December 10, 2018
The care provided has been very good in each of the departments I've been in. The appointment letters have all been accurate, the only thing is that the carparks are very busy and its difficult to find a space.
In CT the staff have all been very good, this morning. Its good that the appointment letter explains that there may be delays if emergencies come in but I have't had to wait long. Staff have introduced themselves, have been friendly and explained things well.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words regarding the letters, staff and care that you have received from Ipswich Hospital. Many thanks


Provider responded

Very good staff

Imaging
December 10, 2018
It's all been very straight forward and to the point. Staff have been really good at explaining the whole process and it has all gone smoothly so far, The letter for the appointment arrived in plenty of time. Staff have all introduced themselves and have been very good and I have nothing but praise for the hospital.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I am pleased that your care and treatment has been well explained and had gone smoothly. Many thanks.


Provider responded

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