Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Reviews (1761)

Waiting is difficult

unknown
November 13, 2018
Waiting for the next appointments is the hardest thing, but I've had an MRI within a month which was quicker than I thought and generally they do explain what will be happening next and when.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I am sorry that you are having to wait for appointments and tests and any undue stress this is causing. It is good to hear that the explanations from the staff about what is going to happen next has been beneficial for you. Many thanks


Provider responded

Excellent care on Kirton ward

Accident and emergency services
November 1, 2018
My mother was taken to A&E from her care home with breathing difficulties and diagnosed with aspirated pneumonia. The care she received while she was being assessed was excellent. She was admitted to Kirton ward on 1st September 2018 where both she and our family were given exceptional care. My mother had made it clear after her previous distressful experience in hospital earlier this year that she never wanted to be admitted again however the treatment she received from the staff in Kirton ward gave her back confidence in the Ipswich hospital's ability to care for her. We are extremely grateful to them and my mother asked us to buy them some chocolates and a card to say thank you
sylvia Symonds

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your comments about your mothers treatment at Ipswich Hospital, I will make sure your kind words are passed on to the Kirton ward team and I know they will be thrilled to se how the care and compassion your mother received has had such a positive impact on her confidence and reduced her anxiety about coming into Hospital. I hope you mother is making a good recovery. Many thanks


Provider responded

Dislocated Shoulder

October 31, 2018
Long wait for ambulance - Care is excellent - Getting the care is delay after delay.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments, I am sorry that you had a long wait for the ambulance and delay in your care and for any inconvenience that this has caused. I will make sure that your comments are passed onto the Ambulance service and A&E for their attention. Many thanks


Provider responded

4 years of Excellence for me

Rheumatology
October 31, 2018
Always have been excellent over the 4 years that I have been under this particular clinic.
One gliche in last few weeks is that I had a call to say I'd missed an appointment. I had not even had a letter though. I also had not had the automated phone call reminder that I usually get. They got very funny with me about it, but I believe their system much not have worked otherwise I would have had the phone call reminder as well.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your comments, it is great to hear that you have had such good care over the last 4 years. I am sorry that the appointment letter and reminder appears to have gone awry on this occasion. I will make sure that the appointments team are aware of this issue. Many thanks


Provider responded

Left to it after Cesarian

Maternity
October 29, 2018
As this is my 4th child I felt that I was just 'left to it' after my cesarean. Leading up to this as not my first child I was not even told or encouraged to attend anti-natal classes. I knew I was going to formula feed my child and I felt I was ignored because of this.
My birthing partner was told that he can stay,however they said 'we discourage it, as we are trying to get rid of the option soon.' My partner left as felt he had no option by the way it was put to us.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your comments regarding your care at Ipswich Hospital after your caesarean. I have passed your comments onto the maternity team who would like to look into this further, however we require some more information to be able to do this. Could you give me a call at your convenience on 01473 702101. Many thanks, Steve Bruce - Patient Experience Team


Provider responded

Breast feeding questions - inappropriate

Maternity
October 29, 2018
Child was born with Cleft Pallet. The constant 'Are you breastfeeding' was very distressing for me. I had planned all along to breast feed and was gutted that I could not. I expressed for three months. Addenbrookes were excellent for the follow up surgery.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your comments, I will pass these onto the teams concerned for their attention and I am sorry if the care, advice and treatment you received was not as expected. If you would like us to look into this me a call on 01473 702101 so I can gather some more information. Many thanks


Provider responded

Excellent care

Oncology
October 29, 2018
Excellent care throughout my stay, treatment and ongoing care. Through incurable, I still feel they do all they can for me.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, regarding your on going treatment and care. It is good to hear the team concerned are doing all they can to help. Thank you


Provider responded

Car parking horrendous

Dementia
October 29, 2018
Car parking here is horrendous. We have a disabled badge yet when we have an appointment it is so stressful trying to get a space. I cannot drop of my partner and continue to look for a space as they are reliant on my to be able to walk.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments, We are aware of the issues that arise in the car park and we are looking at ways of trying to elevate this pressure. I am sorry if this experience caused you any unnecessary stress and inconvenience.


Provider responded

Amazing care

Maternity
October 29, 2018
Could not praise Ipswich maternity enough. Amazing care and saved my life with their quick reactions.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind words, I will make sure they are passed onto the maternity team. Thanks you


Provider responded

No dignity or respect

Imaging
October 18, 2018
I went in for a check up as my breathing is very poor. I was to have an ultrasound procedure. I was instructed to strip down to the waist (I am a woman) and to put on a front opening gown. The garment didn't cover me adequately and I felt that I wasn't treated with dignity or respect. Then when I went through for the procedure the clinician didn't speak to me at all.
Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments about your experience at Ipswich Hospital, I am sorry that your experience was not as expected and you felt that were not treated with respect or dignity and you experience with the physician was poor. I have forwarded your comments onto the ultrasound team for their attention.We would like to look into this further but require some further information to do so, could you please give me a call on 01473 702101 so I can gather this. Many thanks


Provider responded

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