Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Palmed off to Norfolk and Norwich

unknown

October 9, 2018

I am in need of an operation on a Hernia. Ipswich say they do not do the operation and referred me to Norfolk and Norwich, who stated that Ipswich do do the operation. I keep tooing and froing with no straight answer. I am getting more ill by the day as I am unable to eat anything more than soup. As the medication gives me unsustainable side affects are am also unable to take that. I am wasting away. They have now said it is too risky, but I would like to run that risk, as I have no life as I am.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments and I am sorry if this is causing you any inconvenience. Could you give our PALS team a call on 01473 704781 and we will see if we can look into this further for you. Many thanks

Great experience

unknown

October 3, 2018

I couldn't get an appointment at my surgery and had hurt my knee so I went to A&E. They then diverted me to see a GP who arranged an xray and I was out with in an hour and a half. It was a great service and expereince.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for taking the time to leave your comments, it is great to hear that the GP streaming is making a positive difference to the care and treatment patients receive. I hope you knee is continuing to make a good recovery. I will pass your kind words onto the team in A&E. Many thanks

Cancer unit excellent

unknown

October 3, 2018

The Ipswich cancer unit has been excellent. Dermatology has been a bit hit and miss especially administratively. In comparisson the macmillian unit has been wonderful and care is always good.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments, I will make sure they are passed onto both teams for their attention. Many thanks

Very happy

unknown

October 2, 2018

I've been very happy with the care I've received following a transplant. I get good information and have regular appointments at the hospital where they check everything is ok.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you letting us know about your experience of the care you received following your transplant. I hope the information that you have received has been useful and you are continuing to make a good recovery. Many thanks

Staff wonderful

unknown

October 2, 2018

Really can't fault the care and treatment I've had at the hospital. They've always been brilliant and the staff have been so wonderful and caring.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind words about your care and treatment. I hope you are continuing to make a swift recovery. Many thanks

Don't read notes before seeing you

October 2, 2018

The hospital has always been very good. The staff are very caring when they are with you but I do sometimes feel that they don't read your notes before seeing you.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for taking the time to leave your feedback, I am sorry if you feel the staff are not as prepared as they should be and if this has caused you any inconvenience, but good to hear that they are caring when treating you. Many thanks

Attending for 18 months

Eye Clinic

September 27, 2018

Been attending the clinic for 18 months now every 8 weeks. It's been excellent to see same Doctor there for this whole period of time. Recently I have had lazer treatment and should hopefully no longer need the injections, Check up in a few weeks will inform me if it has been a 'longer term solution'. At my last appointment I told her about my neck pain which is on the same side as the eye with issues. She advised me to try see GP as it could be connected.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind words, I will pass them onto the eye clinic for their attention. I hope the "longer term solution" has worked and that you manage to get the issue with your neck sorted. Many thanks

Affected by previous expereince

Maternity

September 27, 2018

During my 2nd pregnancy, as I had had quite a traumatic 1st pregnancy, they went over my notes and told me that the treatment received and poor experience we had was partly the blame of a inexperienced junior doctor. It did happen 18 months before, however, as I had just found out it affected me mentally during my 2nd pregnancy as I was always concerned about who was doing what and their experience. (I basically lost my confidence in the people caring for me and my unborn baby). I therefore insisted on an elected 'C Section'
A day after the 'C section' my partner saw I was bleeding and unbeknownst to us, I was Hemorrhaging. NO medical person had realised, but I had had blood in my urine already. The bed was stripped of the bloody sheets. Two hours later my partner went to ask if I could have new sheets and he was questioned quite abruptly. No one had come and remade the bed whilst I was being cleaned up. I was in over a week and it was good that my partner was able to stay the whole time. But my treatment on both of these occasions now means we will not have any more children, as I can not cope with it mentally.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your comments regarding your care at Ipswich Hospital and I am sorry if this experience has caused you any unnecessary inconvenience have passed your comments onto the maternity team who would like to look into this further, however we require some more information to be able to do this. Could you give me a call at your convenience on 01473 702101. Many thanks, Steve Bruce - Patient Experience Team

Looked after really well

General Surgery

September 27, 2018

My partner went in for a double hernia operation. They were looked after really well. all went smoothly. They also gave good information to us to help with how to control this situation and prevent further issues.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your comments, I hope your partner is making a swift recovery and following the advice given to him. I will pass your comments on. Thank you

Went for an X-ray

September 27, 2018

Went to the clinic after the GP referred me for my knee to be X-rayed. All was excellent. Didn't have to wait more than 15 minutes which was great!

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments, I will pass them onto the team on X Ray. Many thanks

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)