Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust) Feedback Centre 2020

Care has been great

September 5, 2018

Really can't fault the hospital, staff and care have been great, I really do rate them highly. Referrals have always been quick and treatment good.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your kind words.

Felt at ease

Gastrointestinal and Liver services

September 5, 2018

I went in for an endoscopy and the nurse made me feel at ease. She explained everything well and I was confident in her ability. She was lovely and made a not very nice procedure as good as it could be.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for your kind words, I will make sure they are passed on to the staff in Endoscopy who will be thrilled to read how they had such a positive impact on your experience. Thanks you

Like the appointment reminders

Cardiology

September 3, 2018

I like that you get the text reminders from the different departments when you have appointments. Never had any problems and appointments letters arrive on time.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for leaving your comments, it is great to hear that the text reminders are useful and that your letters also arrive on time. Many thanks

TV cards very expensive

unknown

September 3, 2018

TV cards are very expensive to use and if you are staying long term may be there could be a reduction, especially if you are on benefits. If you are having to visit the hospital regularly the parking fees also get very expensive too.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you leaving your comments, we do offer a parking permit if you are visiting a patient long term. These are available from the South reception. We have no control over the cost of the TV service. Many thanks

Staff have been friendly

Accident and emergency services

September 3, 2018

Staff have been very friendly, this visit has been an appointment so there has been less waiting. The TV screen in the waiting area shows waiting times as 3 hours but this doesn't seem to change, is it a true reflection? The department is clean and drinks are available.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments, it is great to hear that the staff were friendly and you didn’t have to wait for to long. The waiting times on the TV screen are an approximate waiting time and this can vary. Many thanks

Sorted out quickly

Accident and emergency services

September 3, 2018

Things have been sorted out very quickly and we haven't had to wait long to be seen. All the staff have been very caring and kept me well informed of how long things will take. Staff have introduced themselves and we've had enough time. Everywhere has been very clean.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind words, I am pleased to hear that your wait wasn't to long and you were given enough time. Many thanks

Friendly nurse

Accident and emergency services

September 3, 2018

The nurse I saw was very friendly and warm. Everything was explained well and I'm aware of the time frame I should be seen with in today. Staff have introduced themselves to me and I've been given the time needed to discuss the issue. Generally its worked well for me and I haven't had to wait long at all.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Many thanks for your kind words, it is great to hear that you were given time to discuss any issues and you wait was not to long. Many thanks

Referral to A&E worked well

Accident and emergency services

September 3, 2018

I was referred to A&E by 111 and it has worked so well. The waiting area is nice, comfortable and light and staff have been very friendly.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your comments regarding A&E and the 111 service. It is great to hear that the referral from 111 worked well. Many thanks

Miss the minor injury unit

Accident and emergency services

September 3, 2018

It would be great to have a minor injury unit back again, it worked so well. They can take people who don't need to go in to A&E

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thanks you for taking the time to leave your comments, we do direct patients to see a GP that we have on site if they arrive at A&E and would benefit from seeing a GP rather than care from A&E. The closest walk in centre to Ipswich is located at Felixstowe Hospital and this open during the day 7 days a week. Many thanks

Kept well informed

Accident and emergency services

September 3, 2018

Staff have kept us well informed and its been quite a calm department this morning. Staff have been friendly and approachable too.

Anonymous

Reply from Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)

Thank you for leaving your kind words and I hope you are making a good recovery.

Ipswich Hospital (Part of the East Suffolk and North Essex NHS Foundation Trust)