Rookery Medical Partnership
Feedback Rating
Based on 154 reviews
Reviews (154)
Good explanations for GP
September 17, 2019
I always get an appointment when I need one. I find it quick and helpful. Good explanations for GP.
Sometimes not all of the medications are ready for collection at the same time so I have to make another trip.
Sometimes not all of the medications are ready for collection at the same time so I have to make another trip.
I wouldn't change anything
September 17, 2019
I've been coming here for a long time and I am very pleased with this surgery, I wouldn't change anything.
Surgery needs to grow
September 17, 2019
I can always get an appointment when I need one, and also for my daughter.
I find the staff to be helpful and professional.
If I could change anything I think more doctors would be helpful
I find the staff to be helpful and professional.
If I could change anything I think more doctors would be helpful
sound in waiting area could be improved
September 17, 2019
I can usually get an appointment when I need one. I have seen the surgery expand and I like the triage system and they call back.
The sound system is not good in the waiting area for people who are hard of hearing.
The sound system is not good in the waiting area for people who are hard of hearing.
Generally I can get an appointment
September 17, 2019
I can generally always get an appointment. Location of the surgery could be an issue with some elderly patients.
Difficult to get an appointment
September 17, 2019
My doctor is very good. I do find it difficult to get an appointment at times, if I want a specific doctor you can have to wait up to 3 weeks.
medics poorly prepared before consultation
September 17, 2019
Communication with chasing things can be quite frustrating, I was told 2 days ago that I was going to get a call back about my son's medication and I'm still waiting. I feel I am waiting at appointments too long - up to 30 minutes. I wish the medical professional could be a bit more prepared before I go into the consulting room as having to explain things that they already know is frustrating and can be insensitive.
If anything I'd improve getting appointments
September 17, 2019
I think they are better with children treatment than adults. Appointments here are difficult to get sometimes, the doctor will ring back and today it worked fine but sometimes it's challenging. Face to face interaction with reception staff is better than on the phone. You can have to wait quite a while to get to see the doctors, up to 45 minutes sometimes. If I could change anything it would be to improve getting appointments.
Surgery is fine overall
September 17, 2019
The staff are lovely. Waiting at appointment time is variable. The surgery is fine overall.
Getting an appointment could be improved
September 17, 2019
The waiting to get an appointment needs to improve. It is hit and miss with the times of getting an appointment.
