Rookery Medical Partnership
Feedback Rating
Based on 154 reviews
Reviews (154)
Phones are busy
December 10, 2021
The phone lines are busy in the morning. I've been told that a doctor will call me back by a certain time but 4 hours later I've still been waiting. This is difficult as it means that I can't leave the house. I've been able to get a face to face appointment but it wasn't particularly easy to get.
Explain things well
December 10, 2021
Getting an appointment with a nurse has been easy enough to do and my diabetic nurse explains everything very well and is brilliant. My prescriptions are always ready on time too.
Triage a bit drawn out
December 10, 2021
The triage process is a bit drawn out but I did get a call back from the doctor quite quickly and was then given an appointment today. I prefer this system to the one where care navigators asked me why I needed an appointment. I also like being able to ask to see someone specific at the surgery.
Fairly happy
December 10, 2021
I've been fairly happy with how I've been able to get appointments. This time its not urgent so I'm not too worried about the time it has taken to get an appointment.
Able to get face to face appointments
December 10, 2021
Been able to get face to face appointments when I've needed them and it's generally been ok. I do feel that the face to face appointments are a little more limited but I've had referrals for tests and all of the issues that I've had have all been addressed.
Happy
December 10, 2021
I'm happy with everything at the moment. The phone lines are busy but you do get through and get appointments when they are needed. Staff are also good at explaining things when you are talking to them. I had my booster vaccination at Mildenhall which was really well organised.
Triage works
September 13, 2021
The triage system works well and I can take calls at work which is good. The e consult service works really well for me as working shifts means I can't spend hours on the phone trying to call the surgery. I can write everything I need to say down and wait for the reply form the doctor.
Can't fault the surgery
September 13, 2021
I really can't fault the surgery staff and how they have cared for our family. Whenever I've called for advice or an appointment they've always called me back quickly and we've been seen by a nurse or a GP. We've had long and short term issues and all have been dealt with quickly, The only issue has been when you have an appointment and are prescribed medication the communication with the dispensary isn't always great. On one occasion I waited an hour with a toddler to find out they hadn't told me that the medication wasn't in stock. If they'd just thought of telling me that would've been fine and understandable but to wait that long and not be told isn't great. It could run a bit better as you do have to chase medication at times.
Has worked well
September 13, 2021
The system to get appointments has worked well for me however, I would like to be given an appointment with a doctor as a matter of course rather than having a telephone chat before being able to see them if I am in pain. However, I am confident that if I spoke to reception I would get an appointment with a doctor if I needed one.
Would prefer continuity of GP
September 13, 2021
The majority of the time it all works very well but I would prefer continuity with a GP for longer term/ ongoing issues but for anything urgent I'm happy to see any of the GP's. I have had a few issues getting a sick note, I found the system in place confusing and seemed to make it more difficult than needed.
