Rookery Medical Partnership
Feedback Rating
Based on 154 reviews
Reviews (154)
Seems easier
June 30, 2023
I don't use the surgery much but it does seem easier now as my more recent appointments have been face to face after speaking to a doctor on the phone about the issues. I feel the waiting time on the phone is also better as there are times when it can be quite quick to get through. The last time I had an appointment I did get missed and ended up waiting an hour and a half nearly to be seen but that was a one off mistake.
E-consult works well
January 3, 2023
I've found that e-consult works well with all issues being addressed well. I've also spoken to reception and have been given an appointment with a nurse straight away. Reception staff are friendly and helpful and, although the phones are busy, the staff are good and the care and treatment provided is great.
Not a bad surgery
January 3, 2023
Online econsult works well, especially when I'm working and can't take phone calls or wait on the phone. For routine issues you have to call on the day which is difficult when I work an hour away from the surgery, it would be good if it was possible to book certain things ahead of time. I would also prefer it if the phone system had a queue system as at least you'd know where you were in the queue. Staff have always been great.
More difficult in the past
January 3, 2023
In the past I've found it more difficult to get seen and have been asked to go to the pharmacy first. Today I spoke to a GP and was invited in for an appointment, I was happy with the discussion and pleased I'm now being seen. They are always very good to get the children seen. On my last visit I was given an appointment but when I arrived I was told there was no record of the appointment but staff squeezed me in which was great. I have found that it can depend who you see to how you are treated, one doctor is dissmissive so I try to avoid them if at all possible.
Appointments tricky
January 3, 2023
Today was very good and I was given a quick appointment but I've had difficulties in the past. They were very good with the Covid jabs, I'm immunosuppressed and had no problems. When I was shielding I had regular blood tests done at home which was really good.
No problems getting seen
January 3, 2023
No problems getting seen especially for the children they are always seen when needed. On the day has worked ok with call backs happening quickly with in about 1/2 hr. I spoke to the doctor and they have given me an appointment . I'm happy to see any of the doctors, they are all good and have clearly read my notes before seeing me. I'm completely happy with the surgery and there are no problems getting seen.
Works well
January 3, 2023
Happy with how quickly I got an appointment today and the care provided has been very good. Whenever I've needed the surgery its all been fine and works well.
Care is good
January 3, 2023
I mainly see the same GP but it can mean a bit of a longer wait to see them. Care here is very good and I get on really well with my doctor, its just getting to see them that is the issue.
Polite staff
January 3, 2023
The staff are polite when I speak to them on the phone and they have been able to give me an appointment starightaway which was great. It seems calmer now compared to the last time we came to the surgery.
Getting in is the issue not the care
January 3, 2023
Most of the contact I've had with the surgery has been by phone and I would prefer a fae to face appointment as I've found that issues aren't always addressed adequately with medication just handed out. I've also had difficulties getting a specific medication as when it's needed I have to have a conversation with a GP but getting one can be difficult.
