Rookery Medical Partnership
Feedback Rating
Based on 154 reviews
Reviews (154)
Care is great
April 29, 2022
When you do see a GP they are very good, so nice, but getting to see them is difficult. I called and then spoke to a GP who asked me to send pictures in but because I missed the call back as was at work I was then told I had to rebook which would mean more of a delay. Getting an appointment in advance is more difficult so I feel there are barriers to being seen. The nurses however, are excellent and so good at the care and treatment they provide.
Triage works well
April 29, 2022
I've not struggled to get appointments when I've needed them, it's all been good and there are no areas I feel the surgery need to improve but then I don't come in very often.
More than happy
April 29, 2022
I rang this morning and then spoke to a GP when they called me back, they then invited me down for an appointment. I'm more than happy with how the system is working and with how staff are with me, they explain issues well and are so helpful.
Only offered phone calls
April 29, 2022
I do feel that face to face appointments with a doctor should be more freely available as I've only been offered phone calls. They have sorted the issues out so I suppose it's not too much of a problem.
Very happy
April 29, 2022
I spoke with a GP this morning and they've arranged an appointment which is great. I'm happy with how the conversation with the GP went and what will happen next. I do still worry that for non urgent issues you may have to wait quite a while to be seen. My husband has had telephone calls that haven't always addressed the issues and have then required follow up calls, so it doesn't always save on time having a telephone call.
Triage works well
April 29, 2022
Triage works well but getting a face to face appointment has been difficult. In most cases I don't need to be seen but there are occasions when I feel I do need to come in and I do find this difficult at times as it's net seen as necessary. Staff generally are very good and overall the surgery are doing a good job.
Offered different appointments
April 29, 2022
I've had differing appointment styles and all have worked well for us as a family, they're with the appropriate member of staff who are always lovely and helpful. I really can't fault the practice as when we need advice and care we get it.
Happy with doctors and nurses
April 29, 2022
I haven't needed many appointments but when I've had call backs they come back to me around the time suggested , which works well. I'm happy with the doctors and nurses and I feel that you see the most appropriate person for the issue you have. Until recently I wasn't aware that GP+ appointments are available or that there was another service offering cervical screening at different times of day. When I tried to book mine it took a while to get the appointment, I didn't know of the other service so just waited.
Triage works well
April 29, 2022
The triage process whereby you talk to a doctor first has worked really well today. I needed an emergency appointment so spoke with the GP nd they gave me an appointment, so its worked really well. The doctors take the time to explain issues well when you're talking to them to which is great.
A good surgery
April 29, 2022
It works really well for me as I can get suitable appointments in a good time frame. Doctors are good and I don't have any issues with the practice at all. When we were away it was really helpful that the doctor arranged for a prescription to be sent to a different pharmacy so we could pick it up. The pharmacy at the practice are also great, so helpful and friendly.
