Rookery Medical Partnership
Feedback Rating
Based on 154 reviews
Reviews (154)
Swamped with patients
February 25, 2020
Generally a good surgery but I have seen an increase in patients, they seem to be swamped with patients now ad the GP consistency could be much improved.
I wait regularly 30 mins+ at appointment
February 25, 2020
I have had a couple of issues but otherwise they have been overall good here. There were a couple of times that I waiting in the waiting area and they forgot about me, I think it was a communication issue at the time. I do wait regularly 30mins or more at appointment.
Good overall
February 25, 2020
Not much to say other than my experience has been good overall here, no complaints.
Lady on phone I felt was rude
February 25, 2020
I felt the attitude of the person who answered the phone today was rude in her approach, I am a professional person myself and I would never talk to a patient like I was spoken to this morning. I saw the doctor and this aspect of the visit was very good and very thorough, once you get past the reception the surgery isn't at all bad. Unfortunately I end up talking about more things with the doctor than I probably am supposed to but that is mainly because it is so hard to get an appointment, if more appointments were made available I would not need to take a list to the doctor.
Waiting 2-3 weeks for a general appointment
February 25, 2020
I can sometimes wait up to an hour at the appointment, they say they are running late. I have to wait 2-3 weeks for a general appointment. Overall they have been a good surgery.
Conflicting GP advice
February 25, 2020
I do not get good GP consistency which is disappointing, I see different doctors about the same thing and when one doctor says one thing and another doctor says something else it does not help with building trust.
Sadly not very customer focused on the phone
February 25, 2020
I find the reception staff on the phone to be not very customer focused with their attitude, it almost feels like the moment the phone is picked up they are annoyed the way they answer it. The doctors I have seen I find are very good and their attitude a far more patient focused than the front desk. Unfortunately you can wait up to an hour or more at the appointment this can be frustrating. But if the reception staff was improved it would make things much better.
Staff attitude on the phone is not up to mark
February 25, 2020
The staff who answer the phone are not always up to mark, when I speak over the phone the attitude could be much better. I have found some GP's are better than others with explaining and giving time to their patients, there is one doctor who holds the door with expectation for me to leave, I do feel rushed with that particular doctor, it can feel embarrassing at the time.
Always given time by my doctor
February 25, 2020
I am impressed with the quality of conversation with my doctor, I have never felt rushed and never fobbed off. I have been able to keep the consistency of the same GP which has been useful as I have recently been diagnosed with a new condition and the consistency has been helpful, I find that the ability to book my appointments on line means that I can maintain this consistency.
Have always been great for my daughter and I
February 25, 2020
They have always been great with me and my daughter. However you can sometimes wait for up to one and a half hours at the appointment. Usually the medical treatment is very good here, but yesterday the doctor prescribed me the medication Codeine for pain without seeing me just from speaking with me, I have now needed to ring back today to see a doctor as I feel unwell, I'm not comfortable that the doctor prescribed medication without seeing me.
