Rookery Medical Partnership
Feedback Rating
Based on 154 reviews
Reviews (154)
Delay today is exceptional
January 26, 2019
I am an hour late being called in, I will probably get a brief apology but it will be empty words, not a proper explanation. My appointment was 10.30, it is now 11.30, how can they be so late so early in the day? The delays are every time I come in though today the length is exceptional.
Clinically it is fine.
January 26, 2019
Lack of timeliness is the main issue for me. I am currently 45 minutes being called in today. My appointment was 9.30 and it is now 10.15. A routine appointment with my choice of doctor will take about three weeks but it would be sooner if I was happy with any doctor. Clinically it is fine though.
Delighted they have a wheelchair
January 7, 2019
Practice wheelchair: we are delighted that the practice has a wheelchair. Without it we probably couldn’t get here as it is on the first floor. That said the wheelchair does have one dodgy handle and one footrest is missing-I don’t like complaining but it isn’t really very safe. The practice overall is pretty good. My husband is on palliative care and we feel well supported.
Very satisfactory
January 7, 2019
I have been registered here for a number of years and it meets many needs pretty well. I don’t have to wait too long for a routine appointment and the staff are a pretty cheerful lot. I haven’t ever felt that I had a medical need that they couldn’t sort out and my only gripe is that I can’t use the pharmacy.
Very kind and supportive
August 21, 2018
I have some emotional issues. I get very stressed and anxious about any kind of social interaction and visiting the surgery is very difficult for me. I hate it! I must say that the nurses are all very kind and supportive. I don't think they could do any more to help me which makes it much easier.
Look after me very well.
August 21, 2018
They look after me very well. I have been registered here for 40 years. For instance, I had an appointment today and drove back from work allowing myself an hour for what ought to be a 40 minute journey. There was massive congestion because of an event at the race course so I was 40 minutes late but they were very understanding and are seeing me anyway.
Drs. all pretty good
August 21, 2018
The doctors I have seen have all been pretty good. They have always diagnosed me well and been able to offer treatment/solutions. Getting an appointment is the least good thing here. I wait two weeks for a routine appointment but that is partly because I choose to wait for a particular GP
I get frustrated
August 21, 2018
The doctors are brilliant. Getting an appointment is difficult. I get frustrated at the long delays in being seen. I no longer have a named GP.
Can't fault the service
August 8, 2018
I can't fault the service that I get. Appointments are ok to get, receptionists are friendly and clinicians are good! I do worry how I would get out if the lift conked out while I was here (surgery is on 1st floor) but I suppose someone would rescue me!
It is good here
August 8, 2018
I have been a patient for 40 years though part of that time I went to the Molton branch so now i am a bit older it isn't quite so easy to get here. It is good here-I phoned this morning and I have got an appointment for the same morning-you couldn't ask for much more than that!
