Rookery Medical Partnership
Feedback Rating
Based on 154 reviews
Reviews (154)
Fantastic care
August 8, 2018
I received fantastic care following my heart surgery at Papworth-they couldn't have done more for me. I can book double appointments when I need they. Really great.
My doctor is very good.
August 8, 2018
The loo could do with an update-the sanitary wear is a bit jaded. We can be late being called in-in fact that is the norm but we value the extra time with the doctor when we need it so I guess you can't have it both ways. There is one individual doctor that we don't rate but the system allows us to book with one of the others except in an emergency
Online booking is pretty good
August 8, 2018
The waiting room could do with updating and it is very warm during this hot spell. The receptionists can be a bit rude but this seems to be when they haven't got an appointment to suit. I realise they can't magically create vacant slots but maybe a bit more training on how to deal with people with a bit more empathy? I find some doctors more attentive to my symptoms than others so I only now book with the doctor who listens to me. The online booking system is good but my preferred doctor isn't always on the online booking system so I sometimes have to 'phone in.
I never have a problem getting an appointment
August 8, 2018
I have been registered here for 20 years or more, I used to go to the Molton branch when it was there. It was great when I had my babies. I've never had a problem getting an appointment here and the referrals to specialists is good. I am able to book with the same doctor all the time and I value the continuity.
Drs are good
August 8, 2018
Getting an appointment can be difficult, currently we 'phone in' but I may take a look at the online booking. We are usually late being called in, 20 mins being average. According to the booking in screen today we were next to be seen when we booked in at 10.45 (for an 11.00 appointment). No one has come out and we are still waiting and it is now 11.05. That said, the Drs and treatment are very good once you get in to see them.
Drs are very good.
August 8, 2018
The Drs are very good though this is my first visit for three years. I got an appointment ok-I booked online which worked well for me. It is very warm in the waiting room but to be fair it is very hot outside.
It is a really good practice
August 8, 2018
This is a really good practice. Really, really good with mental health problems. Couldn't have helped me more-I don't think I would be alive without them
Staff are friendly and approachable
August 8, 2018
The staff are friendly and approachable but the waiting room could do with a bit of a makeover and air conditioning would be great just at the moment (during the abnormally long hot weather). There is usually a delay in being called in to be seen and today the Dr. apologised for the delay which I appreciated. Parking has to be paid for in advance and I get anxious if I am 40 mins late being called in that I might run over my parking time and get a ticket. I wouldn't want to get hung up on the delay thing though because I consider the medical care to be very, very good.
My doctor is lovely and very understanding
August 8, 2018
I am currently 35 minutes late being called in for my appointment so that's not so good as I have my young daughter with me and she is a good girl but becoming a bit restless now. I had a breakdown at work last September and I am still not right. My doctor is lovely and very understanding but I don't feel as if I am improving and I am still waiting for specialist care.
A Real Family Practice
March 15, 2018
I have been with the Practice for 8 years.I have been treated fairly and honestly.GP's are accessible to discuss health problems and concerns about Medication. Nurses and HCA's receptionist's are excellent as well.
