Rookery Medical Partnership
Feedback Rating
Based on 154 reviews
Reviews (154)
No problems
April 29, 2022
I've had no problems getting appointments, either telephone calls or in person with a doctor and both have worked well. The call backs can take a little time but they will always call. The nurses particularly are very good, very caring and will spend time with you.
Hard to get face to face
April 12, 2022
Hard to get appointments since Covid, mostly you talk on the phone with the GP but I find the appointments useless.
No issues
December 10, 2021
No long waits to be seen and the care is good
Really good
December 10, 2021
The surgery is really good, I did an econsult which advised I call the surgery, I did and have been given an appointment straight away. Most staff are lovely but on occasions have felt unsupported and not listened to.
Accommodating staff
December 10, 2021
I had a telephone consultation at the end of last week and the doctor wanted to see me but as I needed to arrange transport they accommodated this and gave me an appointment for after the weekend. Its as good as it can be and its a good surgery with helpful staff.
Good today
December 10, 2021
Today I've been through the phone triage and it's worked really well and I have been given an appointment straight away. Previous attempts to have an appointment haven't been as easy at times, I was asked to send photos and do an online appointment which just took longer than needed.
Very good
December 10, 2021
Very good to get appointments, most of mine are booked ahead of time which works well. Staff are great and explain things well and nothing really needs to change, it all works very well.
Surgery is fine
December 10, 2021
I have no real issues, there is a little bit of a wait on the phone and reception explained it may be a bit of a wait for a call back but I spoke to a GP quickly and was given an appointment for today. The surgery has always been pretty good.
Children seen
December 10, 2021
Getting the children seen has not been a problem at all, they are dealt with quickly and the triage system works well as having the call back allows you discuss the issues before coming in if its needed. The dispensary are very good at sorting out any issues that arise. Our son has a lot of medication and sometimes they need changing quickly and they do this well.
Online appointments not always suitable
December 10, 2021
It does appear there is a real reluctance to give face to face appointments with a GP. My mother has been given appointments which are then turned in to an online appointment which was not suitable for the issues she was experiencing. After explaining that this was not appropriate we have now been given a face to face appointment. It would've taken less time to just have a face to face in the first place.
