Rookery Medical Partnership
Feedback Rating
Based on 154 reviews
Reviews (154)
Phone calls feel rushed
August 19, 2022
I do not like the phone consultations as you have limited time with the doctor on the phone and it often feels like they are trying to rush through it. This then affects the care provided because things are done so quickly and there is no discussion. The lack of time spent on issues then means I have less confidence in the decisions. If they are busy the attitude of staff is not always great and I think that is where you notice it on the phone. I've submitted some paperwork for completion but it seems to be taking quite a long time to get it completed, already nearly 2 months.
Never any issues
August 19, 2022
I called first thing and spoke to a doctor and someone else and was then invited in to see someone this morning. I don't know who I'll be seeing but feel its all worked really well today so very happy. Staff are great and I never have any issues.
Straight forward
August 19, 2022
It's straight forward to get appointments and I've booked this one in advance. I do find discussing mental health and wellbeing issues on the phone difficult but after today's appointment and chat I feel in a much better place now.
Superb
August 19, 2022
The whole surgery have been superb for my own health and care and that of another member of the family who has been given amazing mental health support, for which we are so grateful. I called this morning and I've been given an appointment with in hours of speaking to them.
Appointments good to get
August 19, 2022
Getting appointments has been fine, I went through the triage process and have now been given an appointment with a doctor. They are already running behind by nearly 1 hour which is a little frustrating but I'm happy to see any of the GPs as they are all good.
Very pleased
August 19, 2022
Since returning from abroad I've been very happy and pleased with the surgery as the process in place works well. You call, have a call back from a doctor and then they invite you in for an appointment if it's needed. I've had health checks since being back and the staff have been great whenever I've spoken to them
Very good
August 19, 2022
The care provided is good, it's just you are asked to arrive on time and there is an emphasis that if you don't there will be consequences but if appointments run behind there is no apology or explanation.
Accomodating staff
August 19, 2022
I was invited in for an annual review and needed to have a blood test before the appointment. The doctor has called to say I need to come in to discuss something and they'll do the review at the same time and they were able to book the appointment there and then. I'm really happy to see any of the staff but do feel that reception is a barrier to getting an appointment. It's unclear how things work and why they are asking so many questions. I arrived to collect my medication two days early but they hadn't been prepared yet even though the prescription had been in for a while. I can't understand why they're not prepared in advance of them being picked up rather than at the last minute. Staff were very good and got my medication ready the next day when we were going away.
Phone consultations can be more problematic
August 19, 2022
I do find at times the phone consultations are more problematic for me as I do not speak English as a first language but I do manage. When I have a face to face appointment it is easier. I was in hospital following an accident and they arranged for the surgery to contact me to arrange this appointment with a GP. They called to let me know when to come in and it's worked well. I also find the NHS app works well.
Staff are good
April 29, 2022
Staff are good and explain everything to me but I do find speaking on the phone difficult at times as I struggle to hear.
