Rookery Medical Partnership
Feedback Rating
Based on 154 reviews
Reviews (154)
Dispensary could be better
September 17, 2019
Sometimes the dispensary don't have the medication ready and that can be frustrating.
A bell or just the acknowledge you are at the dispensary window would be better.
A bell or just the acknowledge you are at the dispensary window would be better.
Good surgery, dispensary could be more polite
September 17, 2019
This is a good surgery but you can't get the same GP unless you are willing to wait 2 weeks plus. It would be better if the dispensary would acknowledge that you are waiting at the dispensary desk 'that's just being polite'.
Thorough and kind
September 17, 2019
Thorough and kind. I find the staff always have enough time for you and they listen well which is good. The doctors are not over clinical in their communication which is helpful. If we need to be referred it happens quickly.
Doctors are excellent
September 17, 2019
I do find the waiting on the phone to speak to the reception frustrating, I waited 16 minutes this morning and there is no music or message to give any indication where you are in the queue it just rings.
The doctors here are excellent
I am quite happy with the surgery overall.
The doctors here are excellent
I am quite happy with the surgery overall.
Rang Friday-got appointment for Monday
January 26, 2019
I re-registered here last year after a seven year period living away from Newmarket. I rang last Friday and got an appointment today (Monday) which I consider pretty good. I’m not keen on the care navigation thing at reception though
Drs and nurses are all great
January 26, 2019
The doctors and nurses are all great in my experience but a lack of timeliness is a real difficulty for me as I have to take time out of work to attend for an appointment.
Specific doctor who I value and trust
January 26, 2019
I have waited two weeks for this appointment to see a specific doctor who I value and trust. I could have had a quicker appointment but no choice about who I would see. I never go in on time, I m 35 minutes late today. They don’t do blood tests here-have to go to community hospital.
I am happy with doctors and nurses overall
January 26, 2019
When I do come in I am virtually always late being called in and it can be up to 30 minutes.Nurses seem to run closer to time than doctors. I am happy with the doctors and nurses overall, it is a pretty good place. Because I have an ongoing condition I can always be seen pretty well straight away.
They are pretty good otherwise
January 26, 2019
Being seen on time (not) is the big thing here. I also have to wait 2- weeks for a routine appointment with a specific doctor. All that said it is pretty good otherwise.
Telephone triage is really good
January 26, 2019
I am half an hour late (so far) being called in today. Last time I was in I waited 30 minutes with no one else in the waiting room! It makes things very difficult as I have to take time off work to come in. That said the telephone triage system is pretty good. When I need an appointment via this pathway I usually get an appointment within a couple of hours. Myself and my family have all come here for years.
