Siam Surgery

The flu clinic was excellent, booking was no issue at all and I was sent multiple reminders by text which is a great idea. For general appointments, getting through on the phone can be a bit of a wait.

Pleasant welcome and very helpful, a very good idea to do the blood pressure etc checks. A good experience as a patient - keep up the good work.

The reception team can be really rude and standoffish, and it's a nightmare trying to get an appointment. The only problem is the other surgery in Sudbury is even worse, otherwise I'd register elsewhere!

Always been with Siam Surgery since I was Born. I have had many long waits whilst feeling ill from being a kid to an adult as well as on time appointments.

The long waits whilst being ill with tonsillitis for example are very horrible - I sometimes felt that being so ill feeling I should have been seen quicker or before those who were not ill (these would have been ermgency appointments not pre-scheduled). For example when I have been for contraception reasons I don't mind waiting and wouldn't mind a child who is very ill to go first (I realise this is not this particular surgery fault as its a standard form for a GP practice to go by appointment times but maybe this could be past on to those who make the rules as a change needed in future).

Most of the doctors here have been good with the occasional one not listening to my troubles and just assuming what is wrong with me before I have had a chance to explain myself. But overall mostly good treatment.

Appointment making is fairly easy, you do have to wait on the phone a little while before they answer, but I do understand as they are a busy surgery. I always ask for one particular doctor and I am often prepared to wait to see him but they can usually arrange this. It works well for me here I do not have any concerns.

I am impressed with the efficiency of this surgery, it is run very well. The front desk staff have an excellent attitude. They are able to provide good consistency of being able to see the same GP which is important to me. Getting through on the phone is fine.

I think it would be useful to have a visual screen to call patients through as not everyone has good hearing. Some doctors could give a little more time, some give more time than others. But overall I am very happy with this surgery.

I can get appointments as I need them easily, I phone one day and they give me an appointment either the same day or the next day, very good service. I find that they are usually on time with the appointments I don't find myself waiting very long, staff are always welcoming here, I have never had to question or complain about anything.

I have always got on well here, it's a good service. I feel my doctor is very good, he always gives plenty of time, no improvements needed. The staff always seem to find an appointment when I need one and quickly.

They are very good here, I never have an issue getting an appointment, my doctor is very good and he recently made a good referral for me to go to the West Suffolk Hospital with a heart issue, I have been impressed with them and I can mostly get to see the same GP which is good for me.