Stanton Surgery
Feedback Rating
Based on 167 reviews
Reviews (167)
Pleased with the doctor
June 27, 2023
I dont have that much to do with the doctors normally but I did see the GP for something, even though it is so time consuming having to wait for them to ring you back in my case the next day which is a bit too long to wait when you are poorly, but the doctor saw me and treated me very well and after a course of medication it sorted me out, I was very pleased with him. One thing I do find annoying is that you have to give 7 days notice for repeat prescriptions now at the dispensary it used to be only 3 days notice.
Helpful staff
June 12, 2023
There are often long queues on the phone in the morning so I tend to go down to the surgery to book my appointments now. For non urgent issues it can mean a two week wait to see somenone and it would be helpful to know when to expect the call back. Overall happy with the care provided and staff are helpful.
All very good
February 13, 2023
Appointments are available when needed and staff are brilliant, very helpful and considering the current situation they are doing wonderfully. There are small issues around medication and appears to be a lack of communication around them. I have come to pick my medication up but it's not ready when it should be, I realise it's only a minor problem and it appears that the system is the issue, it all just feels slower at the moment.
Marvellous
February 13, 2023
Feel pretty fortunate having this surgery. The people are great and requests are dealt with quickly. I have had to wait 2 weeks for a call back with a GP for a non urgent issue, which was a bit of a long wait. The building is now good but parking can be difficult.
Nurses are lovely
February 13, 2023
It's a good surgery. I've arranged an appointment for 3 weeks time for something non urgent, it is a bit of a wait but fine. For todays issue which needed addressing I called and was able to get an appointment the same day. I find the surgery is always good and the nurses are lovely, give confidence and the service is always great. I was on the waiting list for a contraceptive implant which took months then when I was in the carpark for the appointment I received a call to say they'd run out during the clinic and had to wait until the next clinic. In total it took 4 months to get it fitted.
Happy with surgery
February 13, 2023
Today's appointment was pre booked with a doctor weeks ago and I'm happy to see any of the staff here, they are all great. It all works very well here, everything is explained well and the children are seen quickly when they need to be seen.
Struggled to get an appointment
February 13, 2023
Called yesterday morning early but was told there were no appointments available and to call 111. I then called back in the afternoon and was told I would get a call back which happened in the evening but I was driving at the time and missed the call. I missed the next one too as I'd just got home. I tried calling back straight away but because it was after 7pm the message just said the surgery was closed. This morning I called, spoke to a doctor, had an appointment and now the issue is all sorted.
No problems at all
February 13, 2023
Appointments are easy to get and they've been good with annual reviews and health checks. I have good continuity with the nurses I see and the staff are all really good and helpful. There are quite long queues waiting outside to pick up medication which can get a bit chilly.
Long term conditions well supported
February 13, 2023
I'm happy that I will get an appointment and when calling the surgery I've not had to wait long which is good. The phone consultations cover the issues well and they're not rushed and have lead to in person appointments too. The staff are very helpful and I feel well supported with my long term condition. I phone through for prescriptions but have to leave a message. It has improved since last year and I think there are new staff.
Good
February 13, 2023
Generally on the day is a phone call which I don't mind but it is harder to get a face to face appointment now. It would be helpful to have a rough idea when to expect a call back from the doctor as its not always easy with work. Staff are always lovely but the dispensary can be a little slow with prescriptions.
