Stanton Surgery
Feedback Rating
Based on 167 reviews
Reviews (167)
Struggled a few weeks ago
February 13, 2023
This morning I've spoken to the doctor and now have an appointment which is great, however, a few weeks ago I struggled to get a child seen when we thought they may have Strep throat. We were unable to get one when it was needed and had to go through 111.
Amazing surgery
February 13, 2023
The staff couldn't be more helpful, they probably just need more staff. They are very supportive and I feel our family has been given amazing support and care by the whole team here.
Dispensary unable to get item in
October 7, 2022
The dispensary have been unable to get the high energy milk in for my baby. We put the prescription on 3 weeks ago but have arrived to pick it up and its not ready and they they don't have any in stock, they are trying to get in for tomorrow. Its worrying and frustrating that we may run out or will have to reduce the amount given.
Appointments ok to get
October 7, 2022
I've found appointments ok to get. It would be great to have a covered walkway for patients to shelter under when waiting for the dispensary as currently everyone has to wait out in the open. Alternatively, could a second window be used by patients to drop off prescriptions and one to collect or could a ticket system be put in place?
Fantastic
October 7, 2022
Can't fault the surgery. They look in-depth at issues and listen to what concerns are, I can't fault the doctors. Appointments are easy to get, I've been really pleased with how the surgery is and the care they provide.
Brilliant
October 7, 2022
Been here [for many] years and there are lovely staff, they've always looked after me and I can get appointments when needed. Things have settled down now all the building work has finished. I have no complaints at all with this surgery and don't feel anything needs to change.
System for appointments frustrating
October 7, 2022
I find the system in place to get appointments when you know you need to be seen frustrating as taking calls at work is very difficult for me. Its the system that I don't like as the care provided by staff is very good.
Phones are busy
October 7, 2022
The phones are busy, I called at 8.30 but there were no call backs available and I was initially told to call back tomorrow but they did then find me an appointment. The nurse arrranged for various tests to be all carried out during one appointment after they were organised for three separate appointments of three consecutive days. This was so much easier and I was very grateful. Staff at the practice are friendly and have explained issues well.
Very friendly staff
October 7, 2022
It's a great surgery. I only use the surgery a little but I'm able to speak to a GP when needed and the staff are very friendly. It works well.
Reception very friendly
October 7, 2022
Have recently moved to the area and all contact I've had with the staff has been great. Reception staff are very friendly. I'm just having a few issues at the moment getting enough of my medication to cover the whole month as I'm currently running out.
