Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Seems easier to get appointments now
June 17, 2022
The service is very good, efficient and with complex care needs they always try their best. The staff are friendly and yet professional and I have a good rapport with them. Appointments are quick and easy to access and it does seem easier now to get them. I do worry that the triage process could be a barrier for some patients as they do not like or find being on the phone difficult.
Works well for me
June 17, 2022
The surgery called me to have a follow up blood test after my annual review. I called on Friday and have been given an appointment with the health care assistant for bloods to be taken today (Monday). It all works well for me.
Excellent
June 17, 2022
I prefer to use the phone to contact the surgery but I do use Ask My GP at times and it's quite simple to use. I get to see my great doctor on the whole for most appointments which I like. I have also seen a trainee GP who was brilliant, they had such a great bedside manner, really impressed.
Do a good job
June 17, 2022
Phoning up for appointments works well, may have to wait a little while but not bad. Generally have appointments with the nurses which I'm happy with and the staff are really pleasant and do a good job. I've had a referral to the hospital that was done quickly by the doctor and I couldn't have asked for more.
Very good
June 17, 2022
You can get on the day appointments easily enough but I prefer to call than go online. The triage process works well and I tend to be able to see the same GP for most appointments which I prefer. The doctors here are very good and explain things well.
Prefer not to use Ask My GP
June 17, 2022
I prefer not to use Ask My GP as I feel that older people are being forgotten when access to services is being thought about. I do call but feel you have to answer a lot of questions before you get to have an appointment.
Polite staff
June 17, 2022
Ask My GP works really well to get appointments, really effective as you get to see the most suitable person. The staff are polite and helpful and it all seems to run very smoothly and its easy to access appointments when I need them.
No text message reminder
June 17, 2022
I'm happy with the doctors, they are very good. I've seen a trainee GP who sought a second opinion on two occasions, although it's worrying when it happens I'm glad they checked. My baby's injections have all been done on time and I've had no issues arranging the appointment. I didn't get the text message reminder for this appointment for some reason.
Kind staff
June 17, 2022
I booked my appointment months ago but have turned up today and there's no record of the appointment but staff have arranged for me to be seen and sorted it all out which is great. Ask My GP works well for general appointments and staff are kind and happy. It generally works well as you get to see the most appropriate person for the problem.
Friendly Staff
June 17, 2022
It's ok to use Ask My GP but I really would prefer to have a face to face straight off. I've been seen quickly today but I'm not seeing my own GP as I would prefer. I feel that the surgery is still not quite back to normal after covid due to the multiple steps you have to take to get an appointment at the surgery and I don't really see any difference to how it all worked at the height of the pandemic.
