Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
Always very good
July 30, 2021
I think the online service is brilliant. In the old days, you'd phone up and then have to await a call at any time of the day - inevitably when you're in a meeting at work. The online service works so much better - the opportunity to share photos, choosing a call back (specifying your own availability) or email, and being seen on the day if you need it. I am sure there are challenges with it for some members of the community, but this service better reflects the fact that people needing health advice might be working or managing other responsibilities and can't sit around waiting for a phone call. My perception is that the online service is freeing up doctors and nurses to be able to see those who really need it, and there is less time pressure than in the old system.
Disappointing Service
June 25, 2021
You are pushing everyone to use the online service, but this can only be used during office hours.
This is difficult for some people who have to work 5 Days a Week!
This is difficult for some people who have to work 5 Days a Week!
5 star except for the online contact coverage
May 3, 2021
I never have any problems with Stowhealth - it is 5-star service - except for the online service which is closed down at weekends and Bank holidays.
Call back service is not very organised.
March 31, 2021
I know you are under a lot of pressure because of the covid situation, however my doctor has been trying to phone me about my blood test Results, as I'm an HGV Driver I Need to know if my blood test Results are not good and is it still safe for me to drive heavy lorries? Ask the gp service is not very good, and call back is no better, please get more organised.
Great service. Quick response time
March 27, 2021
Everything is great but, I have just realised that I cannot order refills this way.
Health concern dealt with superbly
February 19, 2021
Excellent consultation received for a health condition which flagged up a possible health concern. Issue was dealt with in an extremely sympathetic and professional manner. Follow up phone call for reassurance was greatly appreciated.
Easy to access the services
February 15, 2021
Ask my GP gets a very quick response and you can be seen on the same day usually.
Brilliant care and very responsive
February 11, 2021
Had a video call with Dr at Stowhealth when I tested positive for CV19 and was quite poorly. Her assessment was brilliant and resulted in me getting the meds I needed to get better. Just so responsive. I totally believe that this prevented me being hospitalised. Thank you so much.
terrible experience of trying to log on
February 10, 2021
could not log on with existing user name and i could not obtain a password reset this was extremely poor compared with other systems i have used not impressed with the soft wear used
Poor service
February 8, 2021
3 minutes to at least get through to phone options let alone someone pick up the phone. Called up about something very urgent. Waited over 4 hours for a call back.
Only a couple of good GPS. You're lucky if you get given more than ibuprofen. And that's if you actually see a gp. It's rare that anyone will actually see you. And that was before covid. Then even when advised meds by the hospital consultant. They won't prescribe them because they don't agree!
Its got to the point I don't want to go there for anything now. I'd rather call 111 and that's not how it should be at all
Only a couple of good GPS. You're lucky if you get given more than ibuprofen. And that's if you actually see a gp. It's rare that anyone will actually see you. And that was before covid. Then even when advised meds by the hospital consultant. They won't prescribe them because they don't agree!
Its got to the point I don't want to go there for anything now. I'd rather call 111 and that's not how it should be at all
