Stowhealth
Feedback Rating
Based on 546 reviews
Reviews (546)
EStaff are great
February 16, 2023
I have no issues at all with the surgery. Ask My GP is great, get a quicker response using the system. I completed the form last night at about 5pm knowing that it would be looked at in the morning. I spoke to the GP and they've invited me in for an appointment which is great. Using the online option also frees up the phone line for those who can't go online, hopefully making it easier for them. Staff have been great and I'm very happy with all the care and support provided.
Only 3 disabled bays available
February 16, 2023
The car park is always very busy and there are only three disabled parking bays which makes things very difficult. Staff are very good, polite and listen to what you are saying and reception staff always handle appointment requests well. I haven't seen a GP in years but do see the nurses regularly, there's a few of them so never sure who it will be but they all treat issues well. Considering the situation they are doing well but in the past I haven't felt listened to so well but now its good but I would prefer better continuity.
All contact has been good
February 16, 2023
I've been invited in for my annual review and it was easy to arrange the appointment. I've had good responses through Ask My GP and they've resulted in quick call backs by a GP and have addressed the problems. Its a very good surgery.
Prefer face to face appointments
February 16, 2023
I do find it hard to get in to the surgery and would prefer a face to face appointment rather than doing most things on the phone as I find this more difficult. There isn't really an option other than using Ask My GP which tends to lead to a telephone call and when I've raised how difficult I find them it's just been ignored. When I called recently it did sound like the phone was put down on me but it could've been a glitch with the phone system.
Understanding
February 16, 2023
I mainly use Ask My GP but there are times when I would prefer to just talk to them. Generally a good service where long term conditions are monitored well. Staff are understanding and do a good job considering the pressure. They've always been there when I've needed them.
Brilliant
February 15, 2023
Ask my GP is quick and easy to use and I've had quick responses too. I'm happy with the care provided and I often get invited in for appointments. I'm happy to see any of the GPs and the staff are all really lovely, friendly and helpful. It all works well for me.
Really good
February 15, 2023
Really efficient using Ask My GP, it works really well. The staff are nice and they look after me well. I'm also seeing the physio and they've arranged for that appointment and another to take place one after the other. I've had no problems getting the children seen quickly and feel that staff listen to what you're saying too.
Easy to get bloods done
February 15, 2023
Its been easy to get blood test appointments on a regular basis and I feel that staff have been very good to me and can't fault them at all. There have been delays getting my results due to the postal strikes but that's not their fault.
Staff are good
February 15, 2023
I'm happy with the surgery. I've been invited in for my annual check and I've been able to see the same doctor recently which has been beneficial. Staff are good and they explain issues well so I'm happy with how it is all working.
Good surgery
February 15, 2023
I can book blood tests easily and my diabetes is monitored well. Because results are needed in time for hospital appointments the surgery make sure everything lines up for me. I feel they are currently managing my conditions well.
