Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
AMAZING SUPPORT
October 29, 2021
would like to thank all staff and Drs for their support at a very difficult time. I have found the receptionists helpful and accommodating and being able to speak to Drs at a convenient time they keep to time schedule and have assured me each time that my treatment has been needed to be reviewed and the nurses that have helped with medication review and even the assistance of giving up smoking A BIG THANK YOU
Very helpful
October 23, 2021
My husband was very unwell at the end of July, after a few days phoned the surgery and had telephone consultation, the doctor said to bring husband to surgery if possible, was given antibiotics but he worsened in the afternoon and the GP arranged an ambulance to take him to hospital. He stayed there for nearly a week with pneumonia. Wrote a message to thank [them] for [their] kindness but discovered [they were] a locum so not sure if [they] got it. I was reluctant to phone twice on same day during present covid times but receptionist was also very understanding
Not a great experience
October 5, 2021
This time has not been great. I was on hold for 47 minutes on the phone yesterday morning and by the time I got through there were no appointments available.I was told to call back this morning but considering the age of our baby its quite concerning that we couldn't be seen. There was no offer of a call back so we ended up having to call 111 overnight. We then called again this morning and were given an appointment.
What we had is lost
October 5, 2021
A feeling that you can't see a doctor face to face anymore and that all they'll do is chat with you on the phone which isn't what is needed at times. What we had has been lost and it appears that face to face appointments are seen as unnecessary now.
No quick appointments
October 5, 2021
I can't get a blood pressure check even though my machine at home is reading very low. Recently I've booked two GP appointments but both were cancelled. The last cancellation meant that when I did see a GP three weeks later I was sent straight to hospital. If I'd been seen earlier I would've gone then.
Changes are a bit strange
October 5, 2021
Everything is ok, it's a bit strange with all the changes that have been put in place and getting an appointment with a doctor face to face is difficult. I've had phone consultations in the past and they've worked ok. At times I would like to see a specific doctor but I understand that this will take some time.
Got to see a GP today
October 5, 2021
I've had no problems getting to see a doctor today, it all worked quite smoothly and quickly. I'm confident in the staff and the care they provide.
Long phone waits
October 5, 2021
I have had a long wait, half an hour, to get through this morning. Staff are very very friendly, particularly the pharmacist who is very helpful. Staff have mentioned using e consult but I haven't used it yet as I'm not really sure how it works. Having the parking at the surgery is great, makes such a difference and so much easier.
Bit of a wait on the phone
October 5, 2021
It's worked really well for me apart from the wait on the phone when trying to get through in the morning. I was however given an appointment and I've been pleased with the outcome, so has worked well.
Simple system
October 5, 2021
I spoke with reception this morning and was given an appointment with a doctor so from my perspective it's working well at the moment.
