Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
E consult service- dreadful!
March 4, 2022
I emailed 28 Feb. It's now 4 March and still no response. You can't get through on the phone either. Why offer e consult or a tel line if you can't speak or consult with anyone
Asthma and diabetes review
February 24, 2022
This was my first review since before the pandemic. The letter advising me to book a review with a nurse was a bit generic but worked ok. I had no problem booking the review or getting my blood test at the hospital. I was greeted appropriately by the member of staff on reception when I arrived and I was seen on time by the nurse. The nurse was polite knowledgeable and communicated clearly when she took blood pressure and check foot sensitivity. Very good. In retrospect it might have been better if I had been given my blood test results but I didn't ask for them so in part it was my fault.
Good but...
February 22, 2022
The care and access more recently has been very good and I find that the triage process in place works well for general appointments but the end of life care a family member received was lacking in care and compassion which was very disappointing. When the doctor arrived they didn't ask for them by name just called them the patient and the visit was done in a cold manner which was really disappointing.
No issues
February 22, 2022
I've had no issues getting appointments. I tend to call for them but have used econsult in the past. I did find it didn't work as smoothly as I would've hoped so it is easier to call. Staff explain things well and I'm happy with how it's all working at the moment.
Well supported
February 22, 2022
Normally have to wait only a few days for an appointment. The phones can be busy and it can mean a bit of a wait at times but I feel that I get the care and support that I need. My baby had their immunizations and 6 week check done on time and I've been well supported throughout.
Phone consultation not enough
February 22, 2022
Mostly I've had phone consultations but I don't feel that this is always enough. It's taken two weeks to get a phone appointment to discuss being referred to a specialist.
Quick to get covid jab
February 22, 2022
It was really quick and easy to get my first covid jab, I called the surgery and they fitted me in today which was really good.
Very good at the moment
February 22, 2022
The phones are busy but the mix of telephone and face to face appointments works really well. I like that there is good continuity with the doctors as this really helps. My child has a learning disability, she hadn't had an annual review but its now been done and it was a really great experience which was done to the member of staff who did it.
Very happy
February 22, 2022
I called this morning as I needed to see a doctor and was given an appointment almost straight away so I can't fault the system that is in place at them moment.
Happy with care
February 21, 2022
I'm happy with the care I receive. For this appointment I did an econsult, a phone appointment was organised followed by tests and I'm seeing the GP today so the whole process has worked really well. The doctor I'm seeing is really thorough and gives me confidence.
