Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
Lovely surgery
March 6, 2023
Its a lovely surgery but hard to get an appointment, it's taken 6 weeks to get this one with a specific doctor. I do prefer to see the same doctor if at all possible. Although I've waited 6 weeks I'm now seeing someone different anyway due to unforeseen circumstances. I just find that when you see someone different each time you have to go over your history. The doctor I saw today was brilliant and very supportive so it's all worked out well. When I've used econsult in the past to contact the surgery I was told an appointment was arranged but when I've turned up there have been no records so I've lost confidence in the system now and prefer to call.
Hard to get an appointment
March 6, 2023
I called yesterday to try and get an appointment for a child to be seen with a suspected broken finger but none were avaialble, instead we had to go up to A&E.
Busy phones
March 6, 2023
The phones are very busy but I explained what the issue was and was given an appointment with a doctor. I've used econsult for other issues but for more urgent things I feel it is better to call the surgery as the advice is that you may have to wait up to 48 hours (working days) which gives me less confidence that I'll be dealt with quickly and therefore I prefer to call.
Good local GP
October 13, 2022
Sometimes a bit of a faff to get an appointment but once you get to see the doctor can't fault them. GPs all very pleasant. Five stars.
Had to wait 45mins for appointment
October 13, 2022
Got to surgery at 8.35 am for appointment at 8.45am. I had to wait about 40mins after appointment time. I asked at reception on two occasions and was told Nurse had a problem with her login on computer ( which is understandable) I fully understand that the Surgery has had a vast increase in patients numbers.
Going forward would it be a good idea for Nurse/Dr to inform reception staff they could pass information to patients if problems occur.
My Nurse did apologies for delay, this is just to make you aware of how frustrating it is from a patients point.
Going forward would it be a good idea for Nurse/Dr to inform reception staff they could pass information to patients if problems occur.
My Nurse did apologies for delay, this is just to make you aware of how frustrating it is from a patients point.
The doctor at the surgery really listened
July 26, 2022
The doctor I saw was the first doctor to really take my mental health seriously. I have been struggling with depression and anxiety for many years, tried counselling, tried switching contraception, a multitude of different things but nothing worked. The doctor took my symptoms seriously and put me on medication, and with other suggestions, I have felt a huge improvement. Thank you.
Absolutely no continuity of service
July 23, 2022
When I used to be able to see the same doctor all was well. Now it is an impossibility to see the same doctor twice and I have seen a different doctor, or non doctor every time since Covid. The first appointment I can have is 11 August with yet another doctor I don’t know, or I can ring in every morning at 8.00 for the chance of a same day appointment. I am the sole carer for my husband so this is an impossibility for me as I cannot leave him at a moment’s notice. I am more than unhappy with the service I have received and would have hoped for something a little more reassuring as I am in my 70s, a full time carer without any help for my husband and am finding this lack of continuity extremely distressing.
E Consult not reliable
July 7, 2022
Service states contact will be made before 18:30 next day, no contact made
Excellent
July 1, 2022
I reported back pain and was sent to the hospital for a blood test. Within a few days the GP called me and explained that my PSA level was very high and that I would be referred for a MRI which I had within 7 days of the call. Within another 14 days I had a biopsy, My test results were good and my PSA level has now dropped back to normal. The speed of service and quality of care by everyone was exemplary.
Excellent
July 1, 2022
Dr was so thorough and personable
