Swan Surgery

It's not too bad, and appointments are so so. I do still find that face to face appointments aren't particularly available.

It's more difficult than it used to be to see someone face to face. I've called for an appointment only to be told to call back the next day when there were no appointments left. When this happened today reception advised I should call 111 and they then arranged for me to have an appointment later that morning at the surgery, even though I told them exactly the same information as I told reception. I've also submitted an econsult which said I needed to be seen and to call the surgery but I've then been given a face to face appointment in a couple of weeks.

I've been taken off the practice list after being with the surgery for years as I am 1/3 of a mile outside the boundary, it seems very unfair.

Takes forever to answer the call even if you’re in queue number 1.
Doesn’t do face to face assessment frequently.
Does assessment on telephone triage only. There is a big difference between face to face and just telephone assessment.
Too slow on processing form/GP summary requests.

Several times I have tried to call the surgery, however, I work full time, only get a 30mins for lunch. Today when I rang in my lunch hour I was number 10 in the queue. Why is it that the surgery is no longer open on Saturday at the least for admin or the pharmacy. For someone who works full time, it makes getting to the surgery very difficult and when you cannot speak on the phone it is very frustrating.

I booked in to see a nurse for my screening, I checked in 5 early. Waited and waited so 10mins past my appointment and received a text saying I has missed my appointment! Went up to reception who was fantastic but the nurse would not see me even thou she was standing in dispensary. I took time off work to come to this appointment now I have to make another and being a screening it takes some building up to because it’s not some pleasant thing! Second thing, I’m under care of addenbrooks and they have written to my gp to request prescription and we now nearly two weeks down and they still have not done it Despite having the letter the same day. Which is just delaying my start date. Swan surgery used to be so good but now it’s gone down massively. I work in a Gp surgery so i know how busy it gets. I recommend that if someone DNA it’s always a good idear to check the waiting room just incase they are there.

the econsult categorically promises contact back with 48 hours but it just does not happen

You publicise to use E-Consult, as can't get through on the phone, but does anyone from the surgery ever look at it. Poor service.

Just walked in to book an appointment for my baby who was not well. The lovely receptionist immediately found a doctor to look at her so I didn't have to come back later. It was great to have such wonderful and understanding care. Thank you.

All staff at forest surgery , including the receptionists are an asset to this service they are kind , caring , knowledgable and compassionate. The service I have received from this practice has been exemplary. In particular one of the physician associates who has taken time to build a rapport and has responded to my needs empathetically, thoroughly and timely whilst taking the time to listen , and actually hear what is being said. I have taken a lot of the surgery’s time the past year and I am so grateful to every single contact I have had at Forrest surgery. You have continued to operate in an inspirational manner throughout this pandemic and are a credit to the wider community. I am truly grateful to be under your care. Thank you