Swan Surgery

I completed an econsult and received a notification that I would get a response in up to 48 hours, however, I received the reply 5 working days after I first submitted the form which was worrying. Normally it's a good surgery and the staff are very good when you do see them. I was asked to complete a blood pressure form with a weeks worth of readings and notified the staff member that I would need to purchase a blood pressure machine before I could start recording the readings. I was sent an online form to complete but by the time I purchased the machine and then tried to submit the readings access to the form had closed. Because I had another appointment already booked I arranged to take the results in to the appointment rather than requesting a new form to complete. It would be good if the form could stay live for a longer period in case there are any delays.

I was offered a same day appointment. The GP was caring, understanding, really thorough and proactive in ensuring I was able to gain the help and treatment I required. He was respectful, didn’t rush and explained his thinking so I went away feeling listened to, informed and with a plan.

It's a good surgery. I don't come often but appointments are available when I need them. It would be better if more blood appointments were available at the surgery as going up to the hospital costs £12 each time.

I've been invited in for a regular check up and I find the staff really helpful when contacting the surgery. I tend to use both online and phone to arrange appointments or get help, both have their place and work well.

Appointments to see the nurses are no problem to get. They are so good, I'm visiting twice a week at the moment and they are always so lovely. Appointments with doctors are a different story, mainly I've had them 3 weeks after booking and that's not even always with my prefered doctor. They then run behind which can be frustrating. I have just seen a wonderful doctor who I try to see if at all possible but they are so good everyone wants to see them. The Physicians Associate is also very good, very thorough and great care, I've been very pleased with them when I've seen them.

I've had no problems getting appointments when needed and they are really organised and have invited me in on time for check ups etc. It would be helful to have a reminder text of the appointment a bit nearer the appointment as most appointments I have are booked in advance. The clinicians are all really good, I can't fault them.

All been very smooth. I called this morning to arrange an appointment and have been seen today. It's a shame that continuity can't be maintained as much now because they do know you better but the care has been great. I'm totally happy with everything at the surgery and have experienced quick referrals and been well supported throughout.

I called this morning and have been given an appointment with the duty doctor. I've used econsult and have found it quick to deal with my issues but for the kids its not quite so good as it can throw you out and often says to call the surgery any way. The Emergency Care Practitioner has been great, really compassionate and a great manner, a real credit to the surgery. I also find the in house dispensary very good, very responsive and quick to get medication ready. It really is a great surgery.

I've not needed to use the surgery much but when I have I've easily got appointments by calling the surgery. I've seen the Emergency Care Practitioner who is very good, so caring and their whole manner is just wonderful. The surgery works really well the only small issue I've had is getting medication. I've had to take my prescription else where when medication including needles for my insulin haven't been available.

I have had difficulties getting an appointment and I don't easily get to see the doctor I would prefer either. I've waited 3 weeks to have this appointment and thats difficult when I've been worried. When you are told you will get a call back it's difficult as there is no timeframe given so I have to stay in and wait for the call. It's not the fault of the staff, it's just appointment availability thats the problem.