Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
A week for a call back
June 28, 2022
I tried to speak to a GP yesterday but was told nothing was available for a week which is worrying.
Miss seeing the doctors
June 28, 2022
I find it difficult to see a doctor but I was given an appointment with the nurse practitioner for today a month ago. I've spoke to the doctor on the phone and they said to get bloods done and to have a face to face when the results are back so it has worked well really. On the whole a very good surgery with very nice and helpful staff.
A very good surgery
June 28, 2022
It's a very good surgery its just a bit difficult getting through on the phone and I've waited 1/2 an hour. Once through they are all very good and staff are lovely. I have used econsult but I prefer to call up and book an appointment rather than wait a couple of days for a response. The doctors and nurses are very helpful and friendly when you see them.
A nice surgery
June 28, 2022
I've recently moved to the surgery and so far all the staff have been nice and I've found getting appointments or prescriptions quick and easy to do. I've been able to see the mental health link worker face to face but you do have to wait over a month, by phone it may be 1-2 weeks to chat to them and that can feel a long time.
Good
June 28, 2022
Had an econsult last week and a call yesterday and then invited in to see the doctor today and happy with how its all worked. The staff are good when you do see them but I do feel there are certain circumstances when having a phone call from a doctor is just not necessary and you should be given an appointment with them straight away. Having said that I have always been seen when I've needed to, its just a bit more hassle having the call back. The children have always been seen on the the day of calling which is good.
Waited 4 weeks to see specific doctor
June 28, 2022
I've waited 4 weeks to see a specific doctor and I've ended up not seeing them anyway so I could've been seen quicker. I do feel that appointments are easier to access at the moment but the phones are very busy first thing in the morning. The staff are very pleasant when you do get to see them or speak to them on the phone.
Advised to call 111
June 28, 2022
I called this morning at 8am but there were no appointments available by the time I spoke to reception, so they advised me to call 111 who immediately offered me an appointment at my own surgery with in 2 hrs. I've seen a different doctor but have been very happy with the care I received. I would like to be able to see my own GP more often as I believe the continuity is beneficial to my care. Although it worked very well this morning I did have to go through 111 to get the appointment I needed.
Not great
June 28, 2022
I've struggled to get a face to face appointment with a doctor and when I saw the nurse practitioner they were very dismissive of the concerns I had. I don't know who my own GP is anymore and it used to be easy to get to see someone and it was such a lovely surgery.
Appointments are okay
June 28, 2022
I find getting appointments okay but getting a face to face appointment isn't particularly easy. Overall the surgery isn't too bad, just wish it was easier to get to see a doctor rather than it all being done by phone.
Telephone consults
June 23, 2022
I have had two phone consults with GPs at the practice and I have been so pleasantly surprised by the obvious effort and care they put into their jobs. Other GP practices I have been to have often felt like they are simply trying to give you the quickest solution to get rid of you, but I found that here they put in time in to talk me through different options and solutions and made me feel like they genuinely cared. Thank you!!
