Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
Access to appointments fine
October 5, 2021
Accessing appointments is fine. I would like to see a return to face to face appointments as standard. Its a good surgery with prompt appointments and quick referrals. The receptionists are very good and friendly.
Wonderful
October 5, 2021
All wonderful especially the friendly receptionists. It works very well here and you can get appointments
when needed, they are really good.
when needed, they are really good.
Used e consult
October 4, 2021
Used e consult almost immediate response - then contacted with an appointment - felt safe,listened to cannot fault the service care and attention
excellent - and very professional
September 21, 2021
I was referred here by my Woodbridge GP for a minor surgical operation yesterday. The doctor and nurses were all extremely pleasant, professional and above all, clear in explaining what was involved in the operation and after care. Could not fault them-
Steriod Injection in shoulder - painless!!
September 1, 2021
I was referred via my physio for a steroid injection in my shoulder. I had been informed by various people that this procedure was painful. I booked in and they performed this procedure and explained everything to me and the injection was painless! I was so shocked and amazed by how professional the doctor was in making this whole experience stress free and not at all painful! I cannot recommend the GP enough for this type of procedure if needed or if you are feeling nervous about the injection.
Was told I had a double appointment
August 25, 2021
3 mins into the call the Dr asked why I was calling because Normally people call their dr for something. I was told as I have serious trauma related problems, I should speak to Dr (name removed) every 2 months to check-in. Dr (name removed) has left. Personally, I find it rude that I’m not receiving the same standard as Dr (name removed) practiced. As we the patients are the customer, it’s just rude to try and rush the call and as I have memory and concentration problems, plus trouble communicating. Pointing out time restrictions 3 mins into the call I find rude. They don’t have time for patients.
Lack of communication
August 7, 2021
Disappointing experience. Waited in until 2.30 for call back. Went out, had mobile, didn’t get to answer in time. Rang surgery straight back, too 15 minutes to get through. Answerphone message very out of date. Spoke to receptionist, advised I was on mobile and for nurse practitioner to phone back on that, kept phone very close. When home, nurse practitioner had left message on home saying they had tried to phone me twice and I would need to do new e-consult.
Used e-consult for first time
July 21, 2021
I used the e-consult services for the first time and found it very quick and easy to use . After filling in the online form I was informed that I would get a call from the doctor the next day . I was called at 3-15 and after explaining my condition was asked to attend a face to face appointment for 3-45 the same day , I was examined and found to have a viral infection and issued with a prescription. Excellent service from the doctor as usual.
Left feeling unheard
July 14, 2021
Unfortunately I get the impression that the Drs are overwhelmed with too many patients and over all I felt rushed leaving me to feeling unheard.
After over 20 years I am going to unregister
June 21, 2021
I have tried e consult twice - it failed both times and I had to call surgery for appointment - lengthy wait in a queue on the phone. The doctor couldn’t give me a time when they would call and I missed 2 calls - within 5 mins of each other ( I was driving) . The doctor did not call again m. Having just called to try to book another appointment I am told again they cannot specify when the doctor will call me - just it will be in the morning on date given. I teach so cannot be available to take a personal call all morning. In frustration and because I need to speak to a GP I am going to register at a surgery I know is seeing patients where possible and which if it does call specifies a time.
