Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
Can be a bit bleak in the waiting area
February 12, 2020
It can be a bit bleak in the downstairs waiting area, could be brighter. It gets very full in the waiting area at times. They seem to deal with a lot of patients and it doesn't always work, but they stay on top of things.
Up to 2 weeks wait for appointment
February 12, 2020
You have to wait weeks for an appointment and I would regularly expect to wait 40 minutes plus at the appointment which is too long. I have to wait up to 2 weeks for an appointment and if I wanted to see a specific doctor such as a female GP it would be often up to 4 weeks wait! Staff are very good both medical and non medical and it is also worth mentioning that the staff in the dispensary are very good too, they seem to need more doctors.
3-5 day wait for appointment
February 12, 2020
Unless it is an emergency appointment you have to wait at least 3-5 days for an appointment. Wait at the appointment is very long. I have to say that the staff are very good.
Wait a week for an appointment
February 12, 2020
I normally have to wait for a week to get an appointment with a doctor. I can't think of any other improvements needed.
40 min wait at appointment
February 12, 2020
You do have to wait a long time at appointments, I am already 40 minutes late for mine today. BUt once you are seen its good.
Treated like a Real Person
February 12, 2020
I feel that I am treated well here, like a real person during appointments. A good surgery. I would like to see water available in all waiting areas and the children need things to keep them occupied and it would be helpful if it could be communicated to patients if the doctors are running late.
Appointments quite hard to get
February 12, 2020
Its quite hard to get an appointment, often have to wait up to a week. I have identified that in the last 6 months the reception staff attitudes have improved. I generally wait 20-30 mins at appointment which can be difficult with little ones, I would like to see some children's activities.
Would like to see more follow up
February 12, 2020
Getting appointment is pretty good, but I would like to see more follow up especially if a treatment pattern has been followed.
Children's activities?
February 12, 2020
I would like to see some children's toys or activities in the waiting area also would be nice to have some quiet music playing in the downstairs waiting area to pass the time.
Not always sure I am sitting in right area!
February 12, 2020
Waiting at the appointment is very long and this seems to be every time I come to the doctors. 9 out of 10 times I always get an appointment within a week and they would also offer a call back if I wanted it. I am not always sure that I am sitting in the right area of the surgery, it can be complicated at check in where to go and the areas are not clearly signed.
