Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
They are very good
January 26, 2019
I try to avoid coming in here if I can. I talk to my pharmacist or get guidance on line. But when I do need to come in they are very good. Appointments aren’t bad to get and all the doctors that I have seen have seemed very good, they can run a bit late though.
Always been good
January 26, 2019
I have been registered here since before this current building was constructed - probably over 30 years now. It has always been a good practice and I am still very happy here. I have noticed that routine appointments are now taking a bit longer to get and it isn’t unusual to be a bit late being called in. Overall I think they manage the demand very well.
Marvellous
January 26, 2019
If you come in here with a real problem they are marvellous. My husband has an enduring illness and he can become quite bad very quickly. In those circumstances the reception staff can always find a way to fit him in. Online system doesn’t work well for us though.
Appointments here are no problem.
January 26, 2019
We moved here from another Bury practice as a family because we had parking problems at our previous pracrtice. We are very pleased we made the move. Drs and Nurses are good and the automated telephone appointment system works well for us.
Overall I am pretty happy
January 26, 2019
Overall I am pretty happy being a patient here. I can always get an appointment in a reasonable time and the staff are always very professional.
Doctors are really nice
January 26, 2019
Doctors are really nice here but reception staff can come over as rude. They don’t seem to have time and I feel as if I am an inconvenience to them. Doctors all seem very good when I mange to get in to see them though.
I see the same doctor
January 24, 2019
I see the same doctor pretty well each time I book and that suits me. I consider them to be good and professional and I value the continuity of care. If it is an emergency appointment I am happy to see whoever is available
My doctor is fantastic
January 24, 2019
I have found one of the nurses to be very rude - this has been persistent so I no longer see her. That said my doctor is fantastic, he is prepared to sit and listen which is good though he does sometimes run a bit late. Last week a nurse was 45 mins late and apologised to me by telling me she hadn’t been able to ‘get rid of’ patient. I thought that was more than I needed to know but it would have helped if I had known there would be a delay.
Dr was marvellous
January 24, 2019
Nurses run pretty well to time, doctors less so, probably due to the different nature of the consultations. If I could change just one thing it would be better access to appointments. I had a serious UTI (urinary tract infection) earlier this year and my doctor was marvellous. I got an early appointment and was sorted out very quickly.
Doctors and nurses are good
January 24, 2019
I use the automated booking system for routine appointments and that works well for me. I can get an appointment on the day for more urgent needs. Doctors and nurses are all good in my experience and it all works well for me.
