Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
Telephone response can be a bit random.
September 26, 2018
I have three children and so I probably use the surgery more than most people one way or another. I am and always have been, very happy with the service here. The only blip is that sometimes it can take a while to get an answer-not always but on the odd occasion I have been listening to pretty repetitive music for 10-15 minutes.
I feel well managed
September 26, 2018
I became a patient here some 14 years ago when I transferred from another practice in the town. I moved because I didn't think my chronic conditions were being managed holistically. It took a while to sort my medications out in the first few months but I am now very stable and I feel well managed.
Always a smile
September 18, 2018
Receptionists aren’t always treated with respect by some people but I have always been welcomed,
Generally they are pretty good here.
September 18, 2018
I have been a patient here for just over three years and generally they have been pretty good. Usually I am seen on time but today I am one hour and fifteen minutes late being called in! This has given me time to look around and I have noticed cobwebs and dust on the blinds.
Flu clinic great
September 18, 2018
Generally I am pretty happy with the way I get looked after here. Routine visits are pretty good but the organisation around the flu clinics is outstanding. Text message information, clear instructions on times- all great!
Quick, friendly and efficient
September 18, 2018
I arrived for drop in flu jab clinic at 8 30 which was the start time, There was already a queue but I was checked in quickly and the queue moved pretty fast. The nurse was friendly and efficient and I was out of the surgery within 15 minutes. Very good.
Helped me twice now
September 5, 2018
I have a chronic chest condition which can 'flair up' with little warning. Twice in the past month I have become suddenly quite unwell and both times I was given an emergency 'on the day' consultation. Very reassuring to have this kind of medical support available to me.
it is now very good.
August 17, 2018
I (and my husband) have been patients here for about eight years. The surgery has improved over that time and is now very good. The only small point is that the hospital say they can only see my summary care records-not the whole thing.
Friendly and professional
August 17, 2018
I don't come here very often and only for routine appointments. I book online and it is very simple and quick. Check in is also easy and I have to say that my visits have always been dealt with in a friendly and professional way. I'm very happy here.
Clinical explanations are good.
August 17, 2018
There can be a short wait to be seen after the appointment time but if I ever need an appointment I can get one and the clinical explanations are good. I can choose which doctor I see. The nurse practitioners are excellent, outstanding.
