Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
Drs are good
May 9, 2018
I can always get an appointment to suit. The doctors are all good (the one's that I have seen) and the reception staff are great and very helpful
emergency appts are always available
May 9, 2018
There is a bit of a wait for a routine appointment but that is fine because on the day emergency appointments are always available. I'm very happy with the doctors.
They really try to help
May 9, 2018
The clinicians always listen to me and they really try to help. Getting an appointment is fine-really, for me, it is all good.
Dr was very good
May 9, 2018
I needed a home visit and when my son 'phones in I got one! Great. The doctor who came to see me was very good and he was also very nice.
Clinically, fantastic
May 9, 2018
They can over run a bit but that's o.k because if a few extra minutes are needed in a consultation that is the trade off. The automated booking system is long winded and a bit of a pain, it seems to take a long time to listen to all of the options. I prefer to talk to some one. Clinically the practice is fantastic
I don't like the telephone system
May 9, 2018
I don't like the automated telephone appointment booking system. i.e. Press 1-Press 2-it's too messy. I can only attend the practice on a Monday or a Tuesday but it seems to take forever to have to listen to all the other days to find a Mon/Tues appointment. Far better to deal with a person
Overall, GP advice is brilliant
May 9, 2018
The reception staff aren't always very polite to me but overall the GP advice is brilliant. I'm happy to be a patient here.
I like to see a specific GP
May 9, 2018
I like to see a specific GP for my ongoing treatment. This can take time and appointments can be up to four weeks. That said I'm not always around so that may be a factor in this timescale. Perhaps more surprisingly I am having to wait till 21st of the month (8th today) for a telephone appointment.
usually I can get a routine appointment
May 2, 2018
I was once 25 minutes late being seen but I realise these things can happen. It can be difficult to get through on 'phone to make an appointment but I can usually get a routine appointment within a week. All the clinicians that I have had contact with have been pretty good.
Very pleased
May 2, 2018
We were patients here until 2004 when we went to live in Ireland. We came back last year and re-registered and we are very pleased at how good the practice continues to be.
