Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
Nurse practitioners are really, really good
August 17, 2018
I can be up to 15 mins late going in to my appointment. That said, I can phone in and always get an appointment which is a plus. This is the third time I have had to come back for the same condition, it seems if some doctors listen more carefully and probe than others. Nurse practitioners are really, really good
Clinically/medically pretty good
August 17, 2018
It is really difficult to get through on the phone at 8.00. I work full time so I am under time pressure then. It helps to know where you are in the phone queue but it doesn't seem to move very quickly. I know there are alternative ways to book but I prefer to speak to someone. That aside, clinically/medically it is all pretty good though
Mixed experience but great surgery
August 2, 2018
Bitten by dog. Home treated.I collected medication. Realised worth checking if bite could be seen. Asked pharmacist if there was a nurse on site. Told there was and to speak to receptionist. Receptionist offered appointment in the week. Nurse couldn't see that morning as appointments booked. I think Swan surgery is a great surgery but I left without the injury being triaged which feels inappropriate. I feel it should have been looked at and either told to go to A&E or temporarily dressed / treated there for a re-appointment early in the week. I would have been happy to wait at surgery for nurse and it wouldn't have taken much time. Consequences of non-triaging could have been worse. I happen to have some knowledge that meant I could avoid going to A&E.
Friendly doctors and nurses
July 19, 2018
Swan surgery has friendly doctors and nurses. The appointment system is good (I am glad it is online as well). Clear info. is provided by all
This practice suits me very well.
July 12, 2018
This practice suits me very well-it is absolutely brilliant! I transferred here because I felt I wasn't listened to at my previous practice. Every single person I have seen here has been great.
I have never had a bad experience
July 12, 2018
We (my family and I) are extremely lucky to be registered here. I have never had a bad experience or anything like a bad experience.
They really couldn't do more
July 12, 2018
I am very happy at how I am looked after here. They really couldn't do more
It suits me absolutely
July 12, 2018
I am very happy to be a patient here. I can get an appointment in a sensible time and it is a very welcoming environment. It suits me absolutely
Appointment is difficult and not seen on time
July 5, 2018
I see a particular doctor and he is very popular and thus I often have a wait after the appointment time. Booking an appointment is very difficult. Some of the consultation room (upstairs) transmit sound clearly into the waiting room and people can be overheard, especially when music is off.
Always v. good and I am v. happy with care
July 5, 2018
Always very good - always a bit late being called in though. I've been here 7 years and very happy
