Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
Doctors are fine
January 24, 2019
I find that receptionists can be fairly rude. The doctors and nurses are fine. Attitude and access to appointments are the problem areas and I find that sometimes information isn’t clearly transmitted
All aspects very good
January 24, 2019
I consider all aspects of this practice to be very good except - although I don’t call often for an appointment - it is a very, very time consuming process. I would say that 20 mins is about the norm to go through the booking process by phone and it can take longer. Also, on one occasion the automated system wasn’t working either. The care here is very, very good though.
Very reliable surgery
January 22, 2019
I manage a team that support a group of people with learning disabilities and various other challenges to live as independently as they are able. Our residents use Swan Surgery and they all like the people who look after them there.
Can’t fault it
January 22, 2019
I went to give blood and the tests showed that I had a problem with haemoglobin levels (so much so that they didn’t take my blood). I was advised to see my GP to get this checked out. I called an secured an appointment before I started work the following day. I was seen promptly, dealt with professionally and referred for a blood test with an instruction to come back to go through the results. The doctor couldn’t have been clearer and more reassuring.
Drs and nurses are really great
December 3, 2018
I am usually a few minutes late being called in, which I do understand but which makes it more difficult for me to manage a fractious two year old.Once we get in though the nurses and doctors are really great with us.
I am happy here
December 3, 2018
Nurses usually run pretty well on time but doctors less so. Appointments are reasonably easy to get when I am unwell. Overall, I am happy to be a patient at this practice. They met my needs well.
Calm, professional attitude
December 3, 2018
I don't come here much (thankfully) but I usually get an appointment pretty quickly, never more than a week, when I feel unwell. I see different doctors on each visit but the nurses seem more settled and I have seen one more than once. There is always a calm, professional atmosphere from the moment you walk through the practice door.
Generally good when you go in
December 3, 2018
I am routinely called in a bit late to Drs appointments though the nurses are better. It would be better if we were advised of delays on arrival rather than sitting and wondering what is going on! The doctors and nurses are generally good when you do get in. I appreciate the quality of the service they provide.
They were brilliant
December 3, 2018
The loos here can be a bit 'iffy' on occasion. Some receptionists could do with being a bit more cheerful. Routine appointments can be up to a week but they were brilliant at sending me to GP Plus when they didn't have any appointments to offer me.
Pretty good little practice
December 3, 2018
One particular person on reception can be a bit grumpy but otherwise it is pretty good in all areas-appointments, quality of clinicians, etc. Pretty good little practice all round in my opinion.
