Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
Very pleased with care and appointment system
July 5, 2018
I have to have a blood test every 6 weeks (for 20 years). I always get forms from reception. Last time reception said it needed authorisation. First time in 20 years! My doctor is fantastic though. Emergency appointment is very good - 3 to 4 weeks for my named doctor but I can talk to her on the phone earlier, if I need to.
My doctor is absolutely fantastic
July 5, 2018
My doctor is absolutely fantastic. He takes note of what I say and his advice is great. It is so much better than where I went before.
Generally pleased with care and explanation
July 5, 2018
I have attended for 20 years plus and I've had treatment for a chronic condition. I think that now I am expected to understand what is being done to me - they do explain if I ask them.
They have all been so good
July 5, 2018
I've only been here a year but they have all been so good. Made me confident to ask questions. Most reception staff are brilliant but recently one member of staff was very rude and shouted at me. This was most upsetting and breached my confidentiality as they could be overheard.
Delays at just about every appointment
July 5, 2018
I experience delay at just about every appointment. Getting an appointment isn't too bad, usually within a week.
Doctors seem to be ok
June 29, 2018
Some of the paintwork seems a bit shabby-the practice isn't dirty as such. I can get an appointment when I need on and the doctors seem ok.
I am very pleased that I came here
June 29, 2018
I transferred here at the suggestion of a friend (because I was always moaning about my previous surgery). I am very pleased I came here. All good so far.
Welcoming and professional
June 29, 2018
Generally I have no complaints with the surgery. I find them welcoming and very professional.
Pretty much ok
June 29, 2018
I don't attend very often but when I do it is pretty much ok. I never see the same doctor twice in a row but that doesn't really matter to me.
This is a good practice
June 29, 2018
This is a good practice. Compared to what I hear on the radio about other surgeries we are blessed here. I've more than a few days for a routine practice and the doctors are all good.e never had to wait
