Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
Max 3 day wait for appointment
February 12, 2020
I usually have to wait a maximum of 3 days for an appointment. But I am fine with this surgery no issues.
Always professional.
January 18, 2020
I found the Drs, reception staff and nurses very helpful and understanding despite their incredible workload. The Drs have been terrific in the support and advice they've given to me.
My only gripe is that the access to the surgery is very poor. Disabled, elderly, incapacitated and mothers with prams struggle to use the entrance. The layout of the reception desk does not offer any form of privacy, and patients waiting at the desk also block the entrance/exit.
My only gripe is that the access to the surgery is very poor. Disabled, elderly, incapacitated and mothers with prams struggle to use the entrance. The layout of the reception desk does not offer any form of privacy, and patients waiting at the desk also block the entrance/exit.
Always received excellent care.
January 18, 2020
Always helpful polite staff, not experienced any issues, caring staff.
Waiting 6 weeks to see my Gp is unacceptable.
January 8, 2020
Every time I need to see my GP I have to wait 6 weeks !! It’s unacceptable and disgraceful. There are only 3 Doctors I would see, and recommend for their caring and supportive nature. Sadly the waiting times need improving, and I don’t see it improving anytime soon. I don’t agree with the Receptionists wanting to know why I want to see a Doctor, because they are neither Medics or Medically trained.
5 years ago, you could get an Appointment the following day, but not today.
On a Positive Note ; Dr (name removed) is a Godsend and is very Proactive in getting things done ! He’s a fantastic GP.
5 years ago, you could get an Appointment the following day, but not today.
On a Positive Note ; Dr (name removed) is a Godsend and is very Proactive in getting things done ! He’s a fantastic GP.
uncarering not offering further suport
December 31, 2019
they didnt do what i call an appointment to welcome us to the surgery and get to know us and discuss our problems and why and whaat medcine we are on,,,, diagnosed with low diabetes and not offered any sort of dieting or help or a diabetic nurse or anything other than another blood test in 3 months and some tablets
Nobody cares
December 3, 2019
Ongoing pain since September, even resulting in a trip to A&E. Drs at this surgery have done nothing but fob me off (not even pretending to care, very unsympathetic staff) and I've been pushed from pillar to post. Never ever seen the same Dr/nurse. Offered an appointment 2 weeks away - what use is that?
The nursing team could improve
November 1, 2019
Generally the DRs appointments are good, you’re listened to and things are explained. The nurses on the other hand have little bedside manner or compassion and are rude and brusque and rush you in and out as quickly as they can. Also receptionists don’t answer phones for sometimes 15/20 minutes, when I mentioned this to them one said ‘you’re lucky sometimes it takes 25!’ Rude and unprofessional.
I feel blessed to have found such a good GP.
October 28, 2019
Since I had my initial appointment with my GP on the off chance 3 years ago, I have been genuinely so pleased with my care from him. Nothing is ever too much trouble and always takes the time to listen to me and help me.
I have always been treated well by all Staff.
October 28, 2019
I have had nothing but good support from all Doctors that I have seen over the nine years that I have been at the surgery. I have been seen for my Depression and other very important issues and every time they have dealt with it, being hospitalised or through medication.
Consistent quality of care
October 6, 2019
Dedicated staff, top notch docs. Always feel in good hands here.
