Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
Great Consultation with GP
October 18, 2020
Doctor helped with female problems and I felt understood and heard. Professional and caring.
Untrained staff
October 14, 2020
Consulting with different GPS causes a lack of consistency and means you have to repeat yourself every time you need to speak with a Dr regarding your health. A more streamlined and better management system would create and foster better care of patients
Terrible
October 13, 2020
Poor management and try to avoid giving the treatment you need. Have to have several consultations to get anywhere
Poor service, don’t listen
October 13, 2020
If you get the right receptionist you can get an appointment but get the wrong one can only get an appointment next week
Medical staff great. Management atrocious
October 9, 2020
You can be waiting over an hour for the phone to be answered. Only one receptionist, and she was having to leave her desk to check on incoming patients ( who were forced to wait outside the surgery). I was sent to the hospital for a blood test, only to be told on arrival that, due to a national problem, blood tests cannot be currently taken. Swan surgery had been made aware of this several days before they sent me for the test.
Stop using Covid-19 as an excuse. Get up to date management systems in place
Stop using Covid-19 as an excuse. Get up to date management systems in place
Poor, poor and drivel
September 30, 2020
Forest surgery. Having to wait yet another two weeks to talk to a doctor over suspect heart trouble. Only been going on for three months. Doctors are great when you actually talk to them. Not great for mental health, I suppose that will be stored up for the future.
Dreadful. Less than one star.
September 12, 2020
Condition misdiagnosed via telephone appointment so I was treated for 2 months for a condition I do not have. After I insisted on being seen face to face my condition was diagnosed but since then there has been no consistent treatment. All my appointments since then have been on the phone with different staff who are not qualified GPs. It seems the receptionists are now gatekeepers charged with keeping patients away from the GPs. As a result, a condition that should have cleared up within a few weeks has been going on for 6 months and is still ongoing with no resolution in sight.
Great practice and staff
September 10, 2020
Always supportive and helpful staff.
Very good
August 27, 2020
Whether in surgery or by telephone, the Doctor is always very courteous and very helpful.
Good efficient service
August 2, 2020
Needed print out of medical history, used online request form and was ready the next day. Staff were friendly on collection
