Swan Surgery
Feedback Rating
Based on 282 reviews
Reviews (282)
a lack of kindness and compassion
August 21, 2019
If you're struggling with a mental health issue this surgery aren't compassionate or caring and I left feeling upset and with nowhere to turn
Excellent doctor and receptionist
August 6, 2019
I had a very positive experience with my doctor I am going through an unpleasant health event and they amazed me by their outstanding professionalism, strong work ethic, compassion and at how they took the time to ask pertinent questions and truly cared to listen to my answers, helping me tremendously... A big thank you.
I really rate my doctor
February 19, 2019
I have always had a good experience here and I have been registered about ten years. I really rate my doctor - I choose to wait the two to three weeks that it takes to get an appointment with him specifically. He always looks at me and listens when I am talking (not distracted by computer screen). If I am really poorly, or one of my children is ill, I have always been able to get an 'on the day' appointment.
Online booking system is great
February 19, 2019
I book online and the system is great. I can't make nurse appointments online but they specialise so I understand why. Text confirmations (of appointments) and reminders are a real bonus.
They all do a good job
February 19, 2019
It all works ok when I need it, which thankfully is quite rare. I don't see the same doctor (on different visits) but I come so infrequently that it doesn't matter. They all do a good job and that is what matters to me.
It all works very well for me
February 19, 2019
I have been registered here for about six years having moved to the area. It all works very well for me. I use online booking for routine appointments and on the very odd occasion that I need an emergency 'on the day' appointment I phone in and I have never been disappointed. I see nurses more than doctors and they are great.
Communicate information well
February 19, 2019
I find that the medical staff generally listen to me and that they communicate information (to me) very well.
Good, friendly practice
February 19, 2019
I find this to be a good, friendly practice. The nurses and doctors that I have seen have all been reassuring and professional. I suppose really it is all about the clinical consultation but the 'wrap around' parts of the surgery, reception, admin, appointment system are all pretty good as well. I don't spend a whole lot of time thinking about how well the surgery performs but in retrospect it has always supported me very well.
Doctors are really good
February 19, 2019
I phone in to make my appointments and they are harder to get (longer to wait) than used to be the case a few years ago. I always seem to be late being called in to the consultation but the doctors are really good.
Overall I am very happy
January 26, 2019
There are ‘niggly’ things that annoy me a bit. I get invitations every year to come in for a flu jab and every year I decline and ask to be taken off the list but it doesn’t happen! A while back there was a member of the reception team who was a bit ‘sharp’ in her communication but she seems to no longer be around. All of that said I am very happy here and I wouldn’t want to have to move to another practice.
